Healthwatch Gloucestershire Engagement Officer

2 months ago


Gloucester, United Kingdom Evolving Communities CIC Full time

Engagement Officer (ICS) full time (37.5 hours per week), part time working will be considered

Are you a good listener and communicator? Are you passionate about working with diverse communities and making sure their voice is heard? If yes, you could be part of our team. We are looking for someone who is excited about talking to people in Gloucestershire about their experiences of using health and social care services, and making real impact by sharing this with key decision makers.

**Job Purpose**

To help place the public, patient and service user voice at the heart of Gloucestershire’s Integrated Care System. To seek the views and experiences of the public, patients and community groups. To engage with local people in health and care settings, through voluntary sector partners and in local communities. The post will play a key independent role in supporting the Integrated Care System’s Working with People and Communities Strategy.

The One Gloucestershire Integrated Care System (ICS) is the partnership between the NHS organisations and care organisations that help keep people healthy, support active communities and ensure high quality, joined up care when needed.

**Job Summary**

You will be required to:

- Deliver a range of engagement activities and talking with people about their experiences.
- Use a variety of methods in monitoring and evaluating people’s experiences.
- Draft reports, with the support of colleagues, that ICS partners can use to improve public, patient and service user experience.
- Develop good relationships with key groups and communities across the county.
- Maintain the independence of Healthwatch Gloucestershire in being an authentic voice of the public, patients and service users in dealings with all partners.
- Work with the EC Communication team to design materials - logos, leaflets and images - to promote the work.
- Provide regular updates and progress reports to the Healthwatch Gloucestershire Manager.

**Job Types**: Full-time, Part-time
Part-time hours: 25-38 per week

**Salary**: £22,860.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
All employees and volunteers are made aware of Covid-19 precautions relevant to the organisation and in line with current restrictions.

**Experience**:

- engagement with individuals and/or with communities: 1 year (preferred)
- organising and supporting events: 1 year (preferred)
- facilitating focus groups/discussion groups: 1 year (preferred)
- providing a customer-focussed service: 1 year (preferred)

Work Location: Hybrid remote in Gloucester GL2 2AQ

Reference ID: ICSJuly 23
Expected start date: 01/09/2023



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