Technical Support Assistant
2 weeks ago
**Technical Support Assistant**
**Watford, Hertfordshire**
**£29,500 + Pension + Parking**
47657882D
**Some of your duties will include**:
- Handling technical support issues remotely and occasionally on-site for hundreds of users across the UK
- Dealing with requests on hardware, software, laptops, tablets and Window telephone devices
- Establishing exact nature of users requirement and logging details on computer system
- Resolving issues by looking for solutions and replicating customers problems in house where possible
- Co-ordinating 2nd and 3rd line support for users when required and allocating jobs to nominated Contractors
- Occasionally travelling to other offices in the UK to provide support when required
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