IT Support Engineer

1 month ago


Watford, United Kingdom Latcom Plc Full time

IT Support Engineer. Based in Watford, Herts my client has a brand-new requirement for an IT Support Engineer**. Please note this role is 100% based in the office and doesn’t offer any WFH with working hours of 8.00 to 17.00 and 9.00 to 18.00.**I am looking for someone withbasic IT support/Desktop support skills (3-6 months in a similar role will do), excellent communications skills to both technical and non-technical people will be essential.

**You must have**:

- Basic IT support/Desktop support skills.
- **Excellent end user/customer service skills**:

- 3- 6 months previous experience in a 1st line IT support role.
- Office 365 Admin.
- Active Directory (new user setup and password change etc.)
- Troubleshooting network connectivity problems in relation to Internet/Wi-Fi, PC's and printers.

**Responsibilities**:

- Identify and carry out any immediate corrective action that can resolve or contain the issue directly, minimising disruption.
- Using technical and problem solving skills.
- Ensure ongoing incidents are managed efficiently and regular updates are provided.
- Resolving a wide variety of desktop software and hardware issues and requests.
- Assess and Escalate issues either for Development Support or Server Support team for speedy resolution.

Please send your CV ASAP and I will get back to you



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