Technical Sales Support Specialist IoT

3 weeks ago

Watford Hertfordshire, United Kingdom Michael Page (UK) Full time

About Our Client

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements.

Job Description

As a Technical Sales Support Specialist in our IOT team, you will be the linchpin between the sales team, customers, and internal stakeholders. Your responsibilities will span technical solutions, proposal development, customer on-boarding, product expertise and pricing guidance, training sessions, attendance at industry shows and events, and active participation in lead follow-up and qualification. Your first-class customer support, presence in customer meetings and presentations, and collaborative engagement with internal teams will be instrumental in achieving our growth objectives.

The Successful Applicant

This role will encompass a range of responsibilities including but not limited to:

  • Develop and maintain a deep understanding of our IoT products and solutions.
  • Collaborate closely with the sales and business development team to provide products and technical solutions that align with customer requirements.
  • Contribute to the development and preparation of high-quality proposals, seeking and using appropriate technical expertise where necessary and providing guidance on potential solution pricing.
  • Coordinate pilots, trials and proof of concept activities with potential customers ensuring they achieve the success criteria.
  • Guide customers through the on-boarding process, ensuring a seamless transition from sales to implementation, and provide hands-on technical support during the initial stages of customer engagement.
  • Conduct technical training sessions for the sales team and customers where necessary on technical solutions and product features.
  • Provide support to both the sales team and customers, addressing technical inquiries and pricing queries.
  • Represent the company at industry shows and events, showcasing our IoT solutions.
  • Engage with potential customers, gather insights, and contribute to lead generation efforts.
  • Proactively follow up on leads and opportunities, leveraging technical insights to qualify and advance sales processes.

Key Skills & Qualifications Sought:
  • Proven experience in a technical sales support role, ideally within the M2M/IoT or Telco industry.
  • Solid understanding of IoT technology, networks and solutions.
  • Good commercial awareness.
  • The ability to build relationships quickly and effectively.
  • Excellent team working, communication and interpersonal skills, with ability to explain difficult concepts to a variety of audiences and ensure that the meaning is understood.
  • Willingness to travel and attend industry shows and events.

What's on Offer

  • Hybrid working (3 office days in Watford and 2 working from home)
  • Annual Bonus
  • Statutory Pension
  • Life Assurance 4x basic salary
  • Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
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