Senior Technical Support Engineer

3 weeks ago


Watford Hertfordshire, United Kingdom Davanti Recruitment Full time

Senior Technical Support Engineer

Location: Watford, Herts

Salary: £48,000

The role

We are looking for a Senior Technical Support Engineer with a background in working for MSP's and real-world project deployments and experience with Microsoft 365 and Azure.

You will be :

* Comfortable working in a dynamic environment, managing multiple projects and ensuring client satisfaction.

* Continuously staying abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients.

* Able to demonstrate your experience in a similar role, your understanding of Microsoft 365 apps and services, your knowledge of cloud computing concepts.

* A strong and clear communicator, problem solver and a team player and passionate about excellent customer service.

* Within commutable distance to the Watford office.

The role responsibilities include:

* Providing technical assistance

* Customer support

* Problem analysis and resolution

* Documentation and knowledge sharing

* Testing and quality assurance

* Training and product education

* Collaboration and teamwork

* Incident management

* Continuous learning and professional development

We offer:

* Competitive salary

* 23 days holiday + BHs (pro rated FTE)

* Contributory pension scheme - Contributions and who with

* Medicash Health Cash Plan from day one including perks and Employee Assistance Programme #J-18808-Ljbffr

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