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Clerical Officer/receptionist

2 months ago

Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

An opportunity has arisen for a Clerical Officer / Receptionist in the Endoscopy Department in support of the endoscopy services provided on both Freeman and Royal Victoria Infirmary sites. The role will be predominantly based at the Freeman but will also be expected to support the Royal Victoria Endoscopy Department as required.

An ability to work within a team is essential as you will be working closely with patients, clinical and non-clinical colleagues, providing a comprehensive reception service for the Endoscopy Department.
- Interview Date 19/04/23
- 37 Hours 30 Minutes per a week

Working in a busy department, applicants should have experience of NHS computer systems; good organisational skills; good communication and interpersonal skills to provide support to patients, medical and nursing teams within the department and to liaise with departments across the organisation. The ability to communicate with patients in a professional, sensitive and empathetic manner is essential.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
- represented groups.

The main duties of this role is to greet patients, relatives and staff attending to the department. Admitting and discharging patients attending for endoscopic procedures for the Trusts electronic patient administration system - eRecord. Preparing paperwork for all day case admissions. Answering telephone enquiries to the department.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.