Customer Engagement Officer

2 days ago


Basingstoke, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and **attracts the best people**

We’re hiring a Customer Engagement Officer to join our team. This is a full time, permanent basis working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within team and other colleagues across the business.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As a customer engagement officer, you’ll work with customers and staff to ensure

customer engagement and resident involvement is effectively delivered. This’ll ensure that

customers are given opportunities to provide feedback. And that feedback is analysed and used to inform business decisions, lead to improvements in all aspects of the business. Communicating the difference made back to staff and customers.

You’ll also support the development and delivery of informal and local level resident involvement activities, using innovative digital technologies alongside traditional involvement methods; and work to support the place shaping and customer engagement team leader in delivering the customer engagement strategy.

Ideally you will have experience in a similar role and hold strong analytical skills, report writing, IT and technology skills with experience of customer service and a customer centred environment. You’ll be an excellent communicator with strong relationship building skills. A general understanding of the social housing sector, customer engagement and current practice is desirable.

**Interviews will be held in our Basingstoke office on **22nd March.



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