Customer Engagement Officer

6 months ago


Basingstoke, United Kingdom VIVID Housing Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re hiring a Customer Engagement Officer to join our team in Basingstoke **This is fixed term position for 12 months**. You’ll have the ability to work from home or either of our Hampshire hubs, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave (pro rata)
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Countless professional development opportunities
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As a customer engagement officer, you’ll work with customers and staff to ensure customer engagement and resident involvement is effectively delivered. This’ll ensure that customers are given opportunities to provide feedback. And that feedback is analysed and used to inform business decisions, leads to improvements in all aspects of the business, and the difference made is communicated back to staff and customers.

You’ll also support the development and delivery of informal and local level resident involvement activities, using innovative digital technologies alongside traditional involvement methods; and work to support the place shaping and customer engagement team leader in delivering the customer engagement strategy.

Ideally you will have experience in a similar role and hold strong analytical skills, report writing, IT and technology skills with experience of customer service and a customer centred environment. You’ll be an excellent communicator with strong relationship building skills. A general understanding of the social housing sector, customer engagement and current practice is desirable.

**You’ll need to have a full current driving licence with access to a vehicle. ?**

**Interviews are due to take place Tuesday 25 June.**

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.

This is summed up in our vision “More homes, bright futures”.



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