Customer Service Representative

6 months ago


Basingstoke, United Kingdom Diligenta Full time

**Customer Service Representative - Back Office** Salary** **£**23,400** **per year**

**Monday-Friday, 8:30am-5pm**

**Hybrid Remote**

**Winterthur Way, Basingstoke, RG21 6SZ**

As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits
**Key Highlights**:

- On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
- Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service.
- Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
- Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
- Prepare and send responses to customers, including drafting bespoke letters when necessary.
- Conduct outbound calling as required to address customer needs.
- Collaborate with team members and other departments to ensure seamless communication and workflow.

**Benefits**:

- 31 days holiday including bank holidays.
- Eligibility for an annual discretionary bonus scheme.
- Contributory company pension scheme with matching contributions up to 6%.
- Comprehensive employee wellbeing and assistance support programmes.
- Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
- Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
- Cycle to Work Scheme & Interest-free Season Ticket.
- Moments that Matter policies including Carer’s Leave, Foster Leave, and Retirement Leave.

**Requirements**:

- Previous experience in an office-based role, with a focus on customer service and correspondence.
- Strong written and verbal communication skills, capable of effectively addressing customer queries.
- Basic office skills and IT awareness.
- Ability to work both independently and as part of a team, with good time management skills.
- Attention to detail and punctuality are essential.
- Comfortable communicating with individuals over the phone.

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA02239



  • Basingstoke, United Kingdom HAYS Full time

    Customer Service Representative, Basingstoke, Full-Time, Permanent, £27K PA plus excellent benefits Your new companyYou will be working with an exceptional client in Basingstoke, who are seeking to hire an experienced and talented Customer Service Representative.Your new ;You will be joining a well-established, friendly, and professional team who work to...


  • Basingstoke, Hampshire, United Kingdom Stark Danmark AS Full time

    Job Title: Customer Service RepresentativeLocation: BasingstokeJob Type: Full-timeAbout the Role:We are seeking a Customer Service Representative to join our team in Basingstoke. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they...


  • Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full time

    Job Summary:As a Customer Service Representative at ITSS Recruitment, you will be at the forefront of our mission to provide exceptional after-sales support. You will handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported.Key Responsibilities:Deliver excellent after-sales support through...


  • Basingstoke, United Kingdom Diligenta Full time

    **Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing...


  • Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full time

    Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key ResponsibilitiesManage outbound and inbound calls, responding to customer inquiries and resolving any issues.Provide information on our...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Office Angels. As a Customer Service Representative, you will be responsible for liaising with Key Accounts and other UK customers to ensure prompt and accurate responses to all correspondence received.Key Responsibilities:Liaise with Key...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Basingstoke, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers.Key Responsibilities:Engage with customers through various channels.Participate in operational workflows to ensure seamless service delivery.Collaborate with team members to achieve service...


  • Basingstoke, Hampshire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Job Description:We are seeking a skilled Customer Service Representative to join our team at Sainsbury's Supermarkets Ltd. As a key member of our sales floor, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.The ideal candidate will have strong communication skills and the ability...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep records of...


  • Basingstoke, Hampshire, United Kingdom Select Service Partner UK Ltd Full time

    We are seeking a motivated and enthusiastic Team Member to join our dynamic team at Select Service Partner UK Ltd. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide an outstanding customer...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Basingstoke, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Basingstoke, Hampshire, United Kingdom Boots Opticians Full time

    Job Summary:Join our team as a CUSTOMER SERVICE REPRESENTATIVE at Boots Opticians and take your customer service skills to the next level! As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, processing transactions accurately, and maintaining a high level of store presentation.This is an exciting...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    A leading manufacturer is seeking a Customer Service Representative to work in a busy team in Basingstoke.Key responsibilities include:Managing designated accounts and dealing directly with manufacturing partners.Providing quotes, data entry, contract reviews, and handling non-disclosure agreements as necessary.Entering orders, processing orders, and sending...


  • Basingstoke, United Kingdom Diligenta Full time

    **Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...


  • Basingstoke, United Kingdom Diligenta Full time

    **Salary**: From £22308-£22308 **Customer Service Representative - Basingstoke**: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration...


  • Basingstoke, United Kingdom Diligenta Full time

    **Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...


  • Basingstoke, United Kingdom Diligenta Full time

    **Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...


  • Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Care Representative to join our team at Crown Lift Trucks Ltd. As a key member of our Customer Care team, you will be responsible for delivering exceptional customer service and support to our clients across the UK.Key Responsibilities:Provide timely and effective responses to customer inquiries and...


  • Basingstoke, United Kingdom Diligenta Full time

    **Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...


  • Basingstoke, Hampshire, United Kingdom Bubble CiTea Full time

    We are seeking a reliable and flexible part-time Customer Service Representative in Basingstoke to join our team at Bubble CiTea. This role is ideal for someone who can work independently and collaboratively as part of a close-knit team.Job Overview:This position offers an estimated salary of £10.50-£11.00 per hour, based on industry standards and the cost...