Business Support Officer

3 weeks ago


Elland, United Kingdom Redtronic Full time

**Job overview**:
Provide excellent and personable Customer Service to new and existing customers through all available channels. Able to work to the highest standard of written and verbal communication and approach each enquiry with a professional agile attitude to positively resolve any customer enquiry.

Liaise with various internal departments to process orders in a timely fashion and deal with any complaints in an efficient and professional manner. Take ownership of customer contacts to reach the best resolution and actively promote best practice. Action all feedback to recover any potentially lost customer and help to make business improvements.

**Key Responsibilities**:
**Customer relations**:

- Deal with inbound customer enquires via all mediums and divert appropriately
- Take ownership of any customer enquiry/complaint by liaising with all internal departments
- Effectively deal with any technical/return issues liaising with the Service department.
- Display a sound understanding of navigating the company website/brochure to assist with customer queries.
- Creating new leads and generating new business, taking ownership and management of new accounts.
- Follow up on all outstanding quotes/ proforma invoices attempting to close or understand what we can do to improve and feed this back into the business.
- Working with internal departments to promote new products.
- Improve customer retention rates.

**Sage**:

- Raise PI’s / quotations and send to customer.
- Convert quotes to sales orders. Communicate effectively with Production Planning Manager.
- Use available reports for visibility on WO’s.
- Raise BOM’s where appropriate.
- Issue RMA’s where appropriate.
- Checking available stock levels.
- Managing overdue orders.

**Other**:

- Create/manipulate drawings using Adobe Illustrator.
- Visit and assist with exhibitions/events as and necessary.

**Personal Specification**:
Display a positive can-do attitude to all customer interactions both internal and external, able to work on your own and to a high level of detail. Be organised and able to plan and prioritise workloads depending on the needs of the business and have a good knowledge of the emergency equipment market.

**Skills Required**:
Excellent verbal communication skills to effectively communicate with all nationalities on the phone

Confident use of Word / Excel / Outlook

This role description is not exclusive, this person may be required to undertake other duties commensurate with the role as directed by a Senior Manager.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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