Customer Services Representative
3 weeks ago
**I am currently recruiting for a Customer Services Representative to work at a leading Energy Provider based in Elland. This is a Hybrid role requiring office presence from Monday to Wednesday and the rest from home.**
**The key to this organisations global success is the staff they employ, why not join and be part of this journey?**
**They are looking for people who thrive in speaking to others and providing a leading service to the customers**
**Sounds like you? Then read on.**
This is a great opportunity for someone with a passion for Customer Service and is looking to join a fun and fast paced workplace where they are professional and promote collaborative working.
**As a Customer Services Representativeyour key duties will include**:
- You will be responsible for liaising with clients to assist in any queries relating to the running of their energy contracts, both professionally and accurately.
- In order to do this, you will be responsible for liaising with energy suppliers & distribution network operators to ensure queries are resolved quickly and efficiently.
- You will ensure all requests are dealt with in a timely manner and in line with company guidelines.
- You will be responsible for liaising with other teams within the business to keep them fully updated on any issues which may affect their work
- Provide general administrative support to the office & carry out any other reasonable duties as required by the company
- Continuously strive to increase market knowledge by reviewing Market & Industry intel and other updates communicated to the business
- Submit weekly reports and planners to the Client Services Manager
- Demonstrate awareness of internal processes and provide suggestions for process improvement
- Provide reception cover as and when required
- Participate in on-going training and development, regular performance reviews and monthly one to ones.
**As the successful Customer Services Representative, you will have the following skills and experience:**
- Good Microsoft Office skills
- Strong problem solving skills
- The ability to work well under pressure
- Excellent organisation & attention to detail
- Be effective at working as part of a team
- Excellent communication skills, both written & verbal
**The hours of work are8.30am to 5pm Monday to Thursday with an early finish on Friday at 4pm,** **NO weekends or late shifts involved**
**Does all this sounds great, then what is in it for you?**
- **An attractive salary of £22,000**:
- Ad-hoc attractive incentive schemes on a monthly basis
- 25 days holiday + bank holidays
- Contributory pension scheme
- Career progression opportunities
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