2nd Line Support
2 months ago
**2nd Line Support - West Yorkshire**
**Ref: BHC/56457886**
Venn Group’s Yorkshire IT team are recruiting for experienced **2nd Line Support Technician **to join a busy support team We are currently representing multiple organisations in the area and have great, permanent 2nd line positions available.
**Location**:
- West Yorkshire (Must be able to drive)
**Salary**:
- £11 - £15 per hour
**Duration**:Three Month Rolling Contract
**Start**:
Immediate
**Day to day duties**:
- Delivered Second Line support on PC-based and telecommunications issues
- Areas of support include: desktops and laptops, printers, Microsoft Office, document management, intranet and extranets, telephony, mobile devices, and remote access tools.
- Ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested.
- Report relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate Technology team
- Communicate problems within the team and the Technology department using the Problem feature in the service desk management tool.
- Assists with project work, such as testing new software, providing insight into end-user support issues on new software and projects.
- Assists in the creation and review of end-user documentation to ensure accuracy and consistency.
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