Customer Service Representative

3 weeks ago


Elland, United Kingdom Reed Business Support Full time

Reed are delighted to be representing our highly reputable company based in Elland.

We are recruiting for a Customer Service Representative to join their ever growing team.

**Salary: 22K per year**

**Working Hours: 9-5, hybrid working available**

**Key Responsibilities**:

- This is a key role within our Client Services Team, reporting to the Client Services Manager. You will be responsible for liaising with out clients to assist in any queries relating to the running of their energy contracts, both professionally and accurately.
- In order to do this, you will be responsible for liaising with energy suppliers & distribution network operators to ensure queries are resolved quickly and efficiently.
- You will ensure all requests are dealt with in a timely manner and in line with company guidelines.
- You will be responsible for liaising with other teams within the business to keep them fully updated on any issues which may affect their work
- Provide general administrative support to the office & carry out any other reasonable duties as required by the company
- Continuously strive to increase market knowledge by reviewing Market & Industry intel and other updates communicated to the business
- Submit weekly reports and planners to the Client Services Manager
- Demonstrate awareness of internal processes and provide suggestions for process improvement
- Provide reception cover as and when required
- Participate in on-going training and development, regular performance reviews and monthly one to ones.

**Person Spec - Background & Skills**:

- Microsoft Office skills
- Strong problem solving skills
- Ability to work well under pressure
- Organisation & Attention to detail
- Drive and Motivation
- Team Work
- Effective Communication, both Written & Verbal

**N.B. This is a Hybrid role; Office days are Mon - Weds.**

**This is an excellent opportunity to join a rapidly expanding organisation with excellent career prospects and a great team to work with.**

If this sounds like something you are interested in, then please apply



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