Internal Sales

2 days ago

Redhill, United Kingdom Shawbrook Bank Full time

**The Opportunity**

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself
- Care about sustainability? We want to be better for our people, environment, and society
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too

**The Role & Responsibilities**

Effectively develop new business opportunities within Shawbrook Asset Finance through the provision of high levels of service to Customers, Introducers and Suppliers.
- Manage the day-to-day flow of the Indirect deals from Originations to Pay-outs
- Triage of AIP deals to be completed in a timely manner, refers reviewed within agreed SLAs
- Triage of deals to include a full review of the proposal and completion of any calculators to ensure policy adherence
- Preparation of new business proposals, and the loading onto our systems by way of Cloud, Ambit, or submissions via Connected Fi, in a full state ready for credit to review
- Assist with credit line drawdowns, to include loading, drawdown review of customer and the review of term sheets, whilst ensuring appropriate escalation if required
- Analyse financial information such as accounts, Bank statements & forecasts and recommend way forward based on the information provided
- Arrange asset valuations where required
- Arrange Asset Inspections where required
- Liaise with Credit / Group Credit and NPL/Collections on contracts
- Liaise with FCT for AML approval to include referral
- Develop new business opportunities by building and maintaining relationships with clients and introducers and by providing an efficient and high-quality service to them
- Carry out relevant credit & ancillary searches on each customer at onboarding
- Assist with producing, tracking, and administering documentation - as and when its needed
- Generate Quotes and Commission to Introducers when required
- Ensure high standards are maintained in respect of all records / documentation / correspondence, adherence to GDPR policy
- Answer general and specific account enquiries from FCT, QA, Data Retention, Customer Services and Collections
- General office duties e.g., scanning, filing, administration, answering telephone etc
- Communicate and escalate potential issues/risks in a prompt and effective manner
- Proactively encourage the adoption & use of the Broker Portal, to ensure all new opportunities are presented by Brokers via the portal
- Partner with Internal colleagues across the Indirect Channel, providing support and partnership on both existing routes to market and new Business development activity, as per the forward growth strategy of the Indirect Business
- Meet and exceed performance goals and objectives which have been set by the Indirect Business Management Team either on an individual or team perspective

**The Person**
- At least 3 years in a Leasing/Finance internal sales/credit/operations role
- Computer literate (good knowledge of MS Office suite - Excel, Word) Interpersonal
- Ability to communicate at all levels and able to build and develop relationships with clients and introducers of business
- An ability to produce and maintain accurate new business records and spreadsheets
- High level of numeracy and an understanding of financial calculations
- Methodical in approach with a meticulous attention to detail
- Good organisational skills
- Flexible and adaptable
- Ability to work as part of a team - Team player
- Enthusiastic "can do" attitude
- Customer Focused approach.
- Able to work extended hours on occasions when required

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