Community Engagement Officer

6 months ago

Exeter, United Kingdom AllPoints Fibre Full time

The **Community Engagement Officer** at AllPoints Fibre will implement the region-specific marketing, communications and stakeholder engagement strategy from pre-build until the fibre build has been completed. There is a particular focus within this role on securing registrations of interest and signing residents and businesses up to the Government’s Gigabit Broadband Voucher Scheme.

The Community Engagement Officer is a varied, field-based role and will require travel to and from each community within our South West regions, such as Yeovil, Taunton, Bideford and Barnstaple. You will aim to deliver an accurate, timely and relevant stream of customer communications throughout the network build phases, in order to manage expectations, build brand awareness and drive expressions of interest in receiving a future service.

**A bit more about what you will be doing...**
- Implement the engagement and communications plan for each community and adapt it to regional needs in order to maximise expressions of interest.
- Plan and execute local community events and initiatives to increase brand awareness, engagement and expressions of interest.
- Deliver effective presentations, driving brand awareness and creating opportunities for engagement and partnerships.
- Work closely with the Head of Strategic Partnerships to ensure close alignment of messaging and activity to positively impact the customer acquisition process.
- Use local knowledge and relationships to identify local PR opportunities to promote brand awareness.
- Engage with potential strategic partners, including local authorities, local community groups, local businesses and other relevant entities as directed by the Head of Strategic Partnerships.
- Support the development and maintenance of strong relationships with key stakeholders and partners.

**About you**:
This role would suit a self starter with an optimistic, solutions-orientated approach to work. You will have the ability to manage stakeholders effectively and efficiently, as well as being a key team player, able to work with multiple business functions and work collaboratively to maximise customer experiences. We are looking for a people person with superb communication skills, being able to communicate to people at all different levels, able to present ideas and information simply and effectively. Great organisation skills, being able to organise several different workloads at a time are also highly desirable.

**What we offer / what you get in return**:

- Wellness support - We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
- Financial wellbeing - In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
- Time out - All our employee's start with us on 30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.

**About us**:
Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

To help us achieve this mission we need a Community Engagement Officer to take us on this journey.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect
- ...And if you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done_

**Next steps
One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here

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