Customer Relations Partner

4 days ago

Harlow, United Kingdom Excelcare Holdings Full time

**Customer Relations Partner - 28-35k depending on experience.**

We have a great opportunity for an enthusiastic and well organised **Customer Relations Partner** to join the team at our **Abbot Care and Nursing Home in Harlow, Essex**. Becoming our Customer Relations Partner will involve ensuring that our potential residents have a welcoming, seamless and professional journey whilst considering care with us.

As part of the promoting & marketing aspect of the role you would also be responsible (in partnership with the Management and Ancillary Teams) for ensuring that this beautiful Care Home Service showcases the facilities it has to offer and that the rooms and communal areas are maintained to a high standard.

Excelcare is a family-owned Care Home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues.

**About the role**:

- Undertaking a variety of marketing and sales activities to promote the home to prospective new residents and their families
- Build relationships with the local community and promote the service
- Customer engagement - maintain ongoing communication with prospective and existing residents and family members to keep families assured that their family members are safe, well and settled.
- Meet with customers on a regular basis to gain feedback and promote reviews of the home and gather testimonials.
- To ensure the home is showcased in the best possible way at all times.
- You will make a difference every day by engaging in meaningful activities with residents as well as promoting independence, choice, dignity and respect at all times

**What we are looking for from you**:

- An outgoing and friendly personality
- Sales and Marketing experience
- Be empathic and understand to what can be a difficult choice for people to make
- Ability to listen to concerns or complaints if required and ensure necessary action is taken to resolve as quickly as possible.
- Ultimately you will be kind, caring and compassionate - delivering great care is central to everything we do.
- Regular company events.

**What we offer in return for your hard work**:

- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhanced bank holiday pay
- Annual salary review
- Refer a Friend Scheme rewarding £500 for every person you refer*
- DBS certificate paid by Excelcare*
- Comprehensive induction programme
- Funded qualifications via the apprenticeship programme (where required)
- Paid uniform
- Employee of the month - £100 for outstanding contribution
- Team appreciation week
- Terms and Conditions apply

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