Implementation Associate

6 months ago


Saint Ives, United Kingdom Simpro Software Full time

**Location**:St Ives, Cambridgeshire

**Salary**: £22,000 - £31,000 + employee benefits

**Our “Do The Right Thing” UK Perks & Benefits Summary**:

- Flexible work environment - 3 days in office/2 days remote (unless position is 100% remote)
- Vitality Healthcare
- Enhanced Parental Leave - 24 weeks paid for primary caregiver; 8 weeks paid for secondary caregiver
- Home office allowance (£160)
- Employee Outreach Fund - 100% employee-funded to help fellow employees in times of unexpected financial hardship
- Employee Assistance Program with Health Assured - 24/7 hotline for mental health counseling and other resources
- Employee referral bonus scheme
- Regular social events
- Cyclescheme / Techscheme
- Truist Momentum Financial Wellness Program - for employees and family members
- Flexible Work Location Policy - One month “work anywhere” (employee’s cost) after initial 6 months
- Company pension with generous employer contributions
- 26 days annual leave + bank holidays
- Discounts and cash back platform

At Simpro we are passionate about developing innovative useful technology solutions that empower our users and we're committed to building a world where businesses can thrive. But this is only made possible with the hard work and dedication of our talented Simpeep's.

Our people are what make Simpro great, and we are committed to supporting your growth and development aspirations. If you're interested in an internal role we'd love to hear from you

**The Job**

Are you a problem solver with excellent communication skills, a mature outlook and looking for a new challenge or a career change?

With your dedicated effort, and Simpro’s on-boarding training program, you can help optimize the implementation process for both our customers and implementation consultants.

**What You’ll Do**
- Provide additional training delivery to Simpro clients and engage with customers to consult and ensure additional training is strategically planned and documented based on customer needs.
- Utilise Salesforce through the training process to ensure communication is documented.
- Carry out multi-company consultation.
- Provide training and/or building BI report services to internal and external stakeholders.
- Provide design and creation of client forms for document outputs and operation.
- Deliver Workshops and webinars as required.
- Consult and manage data import services for clients.
- Provide assistance in training delivery to the implementation team for internal and external training.
- Assist in the education of the professional services team to both new hires and to update processes and procedures.
- Exchange routine information with team members, details including setup, implementation, customer support, priorities, timelines and issues as they arise.
- Contribute, collaborate and share knowledge with internal teams for product and service improvement.
- Engage in weekly, monthly and quarterly meetings to enhance efficiency in communication and training.
- Continually review work practices and recommend ways in which practice, systems and/or processes can be improved.

**What You’ll Bring**
- Excellent troubleshooting, problem-solving, organizational, and questioning skills.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.

**Who Are We?**

Simpro is a leading global Software-as-a-Service (SaaS) job management solution for the trades industries. Simpro empowers our trade service customers to connect the office to their field engineers, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and the Netherlands. We are a progressive and innovative company with exciting expansion plans.

**We Live Our Values**
- We Are One Team
- We Own It
- We Innovate
- We Care
- We Have Fun
- We Understand

**_ Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift._**

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