Case Service Officer

2 weeks ago


Canterbury, United Kingdom Canterbury City Council Full time

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?

We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you.

We are a newly formed team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.

As a Case Services Officer Level 3 you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service delivery plan. On a case management basis, you will act as a point of contact for the customer to enhance the customer journey.

You will undertake a broad range of complex and contentious cases- Act independently to effectively complete and resolve cases
- Use your judgement to escalate issues of complexity to Team Leaders when required
- Train, induct and mentor new staff in case management processes across multiple service areas
- Encourage knowledge sharing across team members

We are looking for an enthusiastic, self motivated individual to join our large case management team and are looking for:
- those who would like to start a career in customer service administration;

If you join our team, you will:
- Be supported by a wider team all pulling together to deliver services,
- Have autonomy to plan and deliver your own workload,
- Be supported to develop your skills and experience across a range of council services and
- Derive satisfaction from making a difference to people’s lives every day.

And finally,- Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays
- Local government pension scheme
- Flexible working - we understand the importance of a good work-life balance
- Excellent opportunities for training and development

Site maintenance is being carried out on 22 April 2023 between 00:00 - 12:00.


  • Case Services

    6 days ago


    Canterbury, United Kingdom Canterbury City Council Full time

    Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents? We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you. We are a newly...


  • Canterbury, United Kingdom Canterbury City Council Full time

    Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents? We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you. We are a newly...


  • Canterbury, United Kingdom Canterbury City Council Full time

    Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents? We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you. We are a newly...


  • Canterbury, United Kingdom Girlings Solicitors Full time

    **The Role**: We have a new opportunity for a Case Worker to join the busy Court of Protection team in our Canterbury office. Working on a part-time basis for two to three days per week, you will assist with the management of day-to-day financial matters for clients for whom we act as Attorney and Deputy. Due to the requirements of the role, the successful...

  • Court Clerk

    7 days ago


    Canterbury, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 345300**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...


  • Canterbury, United Kingdom Canterbury City Council Full time

    **Visitor Services Officer** We are looking for an enthusiastic individual to join our brilliant Visitor Services Team! **Canterbury Museums & Galleries: a world of people, places, exploration and surprises**: We are home to two of Canterbury’s major attractions: The Beaney House of Art & Knowledge and the Canterbury Roman Museum. Our truly diverse range...


  • Canterbury, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 282431**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 4Contents Location About the job **Benefits**: Things you need to...


  • Canterbury, United Kingdom Capita Full time

    Salary - £25,380.40 pa basic (this includes £1700 South East living allowance) + uncapped commission scheme (average of £5,856 in additional earnings) - Business mileage allowance of 45p per mile - 36.5 Hours per week - flexible with the potential of 4-day week - Permanent contract - 100% remote working This is a perfect opportunity for a confident,...


  • Canterbury, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 268554**Salary**: - £25,614 - £25,614**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Court Clerk

    7 days ago


    Canterbury, United Kingdom Ministry of Justice Full time

    Salary 1 - £27,223 - £28,613 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South East City/Town 1 - Canterbury Building/Site 1 - CANTERBURY COMBINED CANTERBURY, CT1 1ZA Grade 1 - EO Organisation Grade for MoJ 1 - EO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share Role Type 1 -...


  • Canterbury, United Kingdom Canterbury City Council Full time

    Canterbury City Council is changing the way we work and the way we deliver our services. As part of this change we are looking for someone to join our multidisciplinary Locality Services Team. This is a fantastic opportunity to join a new service with real development opportunities across multiple service areas. If you are looking for a new challenge and...

  • Compliance Officer

    4 weeks ago


    Canterbury, United Kingdom Canterbury City Council Full time

    Canterbury is a city with a rich history and culture, offering a range of cultural activities and a vibrant social scene. From its unique architecture to its world-renowned cathedral, Canterbury is an exciting and dynamic place to live and work. At Canterbury City Council, we are committed to providing a positive and supportive work environment that fosters...

  • Security Officer

    3 weeks ago


    Canterbury, United Kingdom EKC Group Full time

    About The Role EKC Group are seeking a Security Officer to join the Group at EKC Canterbury College. We are looking for a professional and committed individual with excellent customer service and security skills to join the highly regarded Security Team, part of the Estates Department a Canterbury College. As part of the role you will provide...

  • Lead Food Officer

    4 weeks ago


    Canterbury, United Kingdom Canterbury City Council Full time

    An opportunity has arisen to work within the Environmental Health Team of Canterbury City Council. You will work closely with, and deputise for the Environmental Health Manager. Your main role will be as lead food officer responsible for all aspects of food safety so must have the knowledge and experience to meet the competency criteria for the role. A...

  • Service Advisor

    7 hours ago


    Canterbury, Kent, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - CanterburySalary: 27,000 Basic OTE 35,000 Working hours: Monday to Friday, 8am - 6pm, Saturdays when required - full time, permanent positionOC17742We have a new vacancy for a Service Advisor for my client's main dealership in Canterbury. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a...

  • Security Officer

    4 weeks ago


    Canterbury, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be representing BardWoodand our client, providing a service to the highest standards in a fast paced, prestigious store. The...

  • Security Officer

    4 weeks ago


    Canterbury, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a security officer, you will be working in a corporate site, providing safety and security to both staff and visitors. You will be representing BardWood and our client, providing a service to the highest standards in a fast paced, prestigious site. Theposition requires you to have a high level of self-presentation & communication skills are essential...


  • Canterbury, United Kingdom Clear IT Recruitment Full time

    My client is searching for a Software Application Engineer to join their team in Canterbury, Kent on a hybrid basis. The clients Liberate Case Management system – is a locally installed application with a executable front end and SQL back end. Main purpose To maintain and develop the case management software systems for the firm in accordance with the...


  • Canterbury, United Kingdom BROWNS RECRUITMENT GROUP LTD Full time

    This well-established, and reputable law firm are seeking a Legal Secretary to join their Private Client department in Canterbury. The firm are known for their great legal services and are accredited for their services. The Private Client team deals with a range of areas including: Will drafting, Probate,/Estate administration, Tax Advice, Set up and...


  • Canterbury, United Kingdom New Appointments Group Full time

    Asset Management Officer needed for an immediate and temporary basis. Our client in Canterbury is looking for an experienced Asset Management Officer to join their Information Services department. This role is temporary for a minimum of 1 month with the potential to be extended on a rolling basis. The successful candidate will have previous experience...