Field Visiting Officer

4 weeks ago


Canterbury, United Kingdom Capita Full time

Salary - £25,380.40 pa basic (this includes £1700 South East living

allowance) + uncapped commission scheme (average of £5,856 in

additional earnings)
- Business mileage allowance of 45p per mile
- 36.5 Hours per week - flexible with the potential of 4-day week
- Permanent contract
- 100% remote working

This is a perfect opportunity for a confident, communicative, active individual looking to kickstart their career or try something new.

**Job title**:
Field Visiting Officer

As a **Field Visiting Office **, you will visit customers currently without a TV licence at addresses throughout **Canterbury CT **postcode area **, helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Along with permanent contract and a starting salary of £25,380.40 pa, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £31,236.40 pa uncapped).

In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled paid from and to your home address.

You’ll be working a **36.5 hour week on a flexible shift pattern **, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.

Experience in a similar role isn’t essential, though previous experience working in a field-based role is desirable. You’ll receive four weeks of training at the start and work with a training officer on the road until you’re comfortable with the role. With support from your manager, you’ll have the chance to grow your skills and progress your career, whether that’s into a management role or within the wider business.

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered
- Listen to customer reasoning for not having a licence and make an informed decision on next steps
- Accurately record visit details and complete daily timesheets via the handheld device
- Explain and sell the benefits of all licence payment schemes
- Take and accurately record payment details
- Attend court when required to give evidence in prosecution cases
- Carry out work and attend meetings as directed by the Visiting Manager
- Maintain an effective deterrent against evasion of the TV licence
- Taking Records of Interview under caution
- Update and improve the TV licensing database

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence and access to your own a car, with at least a year of driving experience.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.

**About Capita Experience**

This division combines expertise from our former divisions — including Customer Management, People Solutions, Software, Consulting and Scaling Partner — into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and soc



  • Canterbury, United Kingdom Capita Full time

    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Canterbury area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. - You’ll be rewarded with £30,000...

  • Field Agent

    1 day ago


    Canterbury, United Kingdom MPAAS Full time

    **Brand New Salary & Benefits Package!** **Brand New Bonus Scheme - £20 per single, £25 per Dual Fuel on Warrant Work** **Company Van and fuel card** MPAAS is a leading metering, debt and Revenue Protection service, working on behalf of many major household names within the utilities sector. Are you bored of completing the same, mundane tasks day after...


  • Canterbury, United Kingdom Mercia Utility Services Ltd Full time

    Mercia Utility Services Ltd work on behalf of utility companies, and we are currently recruiting Self Employed Resolution Officers to join our existing field team and cover Canterbury, Kent. The position would ideally fit around another job similar to this. Job Summary: You will be visiting commercial and domestic properties to establish: - Current...


  • Canterbury, United Kingdom Mercia Utility Services Ltd Full time

    Mercia Utility Services Ltd work on behalf of utility companies, and we are currently recruiting Self Employed Resolution Officers to join our existing field team and cover Canterbury, Kent and surrounding areas. The position would ideally fit around another job similar to this. Job Summary: You will be visiting commercial and domestic properties to...


  • Canterbury, United Kingdom Field Solutions Group Full time

    White Goods EngineerWe are looking for an experienced White Goods Engineer for a leading Domestic Appliance Service Provider. This company a growing and forward-thinking company looking for additional engineers due to growth.Key Responsibilities: Service, maintenance and installation of White Goods Equipment Supporting customers and other engineers...


  • Canterbury, United Kingdom PBA Sales Recruitment Full time

    Field Sales Rep - Food Ingredients £40,000 to £60,000 Salary, pension, laptop, mobile phone, car Kent Reporting directly to the Food Ingredients Business Manager. Attending customer trials, make regular customer and prospect visits. Assist credit control in making sure customer pay invoices in a timely manner. Assist internal customer service team to...


  • Canterbury, United Kingdom WomenTech Network Full time

    Field Sales Representative Are you an outgoing, dynamic, and forward thinker with a passion for people and building relationships? If so, we have the perfect opportunity for you. Here at Kellanova we are looking for a Field Sales Representative to join our ever-growing Field Sales team to cover our Kent territory. As we strive to be the best daily,...


  • Canterbury, United Kingdom CDS Recruitment Ltd Full time

    Are you looking for that opportunity, a step onto the ladder and into the superb and rewarding telecommunications industry? No previous experience? That is fine, if you have a keen interest in IT, broadband, Telephony, and digital TV and believe you can offer a superb customer service experience, then we will help. CDS Recruitment and Training has several...


  • Canterbury, Kent, United Kingdom PropertyWeek4Jobs Full time

    External Job Advert Job Role: Visiting Development Manager (Ref 2363) Location: Canterbury, Kent Salary: £15,613.00 per annum plus benefits Job Sector: Retirement - Independent Living Hours: Monday-Friday 9.30am-2.30pm (25 hours per week) The job role Maintain a high profile around the development / office,ensure our residents are checked within...


  • Canterbury, United Kingdom Kellanova Full time

    Field Sales Representative Are you an outgoing, dynamic, and forward thinker with a passion for people and building relationships?  If so, we have the perfect opportunity for you. Here at Kellanova we are looking for a Field Sales Representative to join our ever-growing Field Sales team to cover our Kent territory. As we strive to be the best daily,...


  • Canterbury, United Kingdom EKC Group Full time

    **About The Role**: EKC Group are seeking an Industry Liaison Officer to join the Group at Canterbury College. As an Industry Liaison Officer (ILO) at EKC Group you would be responsible for securing and monitoring progress of work placements in varied vocational areas for students and to act as the main point of contact for employer relations for these...


  • Canterbury, United Kingdom Kellanova Full time

    Field Sales RepresentativeAre you an outgoing, dynamic, and forward thinker with a passion for people and building relationships?  If so, we have the perfect opportunity for you. Here at Kellanova we are looking for a Field Sales Representative to join our ever-growing Field Sales team to cover our Kent territory. As we strive to be the best daily, we’ll...


  • Canterbury, Kent, United Kingdom Kellanova Full time

    Field Sales RepresentativeAre you an outgoing, dynamic, and forward thinker with a passion for people and building relationships? If so, we have the perfect opportunity for you. Here at Kellanova we are looking for a Field Sales Representative to join our ever-growing Field Sales team to cover our Kent territory. As we strive to be the best daily, we'll be...


  • Canterbury, United Kingdom Capita Full time

    Make communities safer as a Monitoring Support Officer: Join us as a monitoring support officer and be part of an inclusive and collaborative team, who will help you learn and develop, and progress your career - all while you work together to make local communities safer. This is a varied, hands-on role where no two days are the same. We’ll provide you...


  • Canterbury, United Kingdom EKC Group Full time

    About The Role East Kent Colleges Group are seeking an Industry Liaison Officer to join the Group at EKC Canterbury College. As an Industry Liaison Officer (ILO) you would be responsible for securing and monitoring progress of work placements in varied vocational areas for students and to act as the main point of contact for employer relations for...

  • Licensing Officer

    2 weeks ago


    Canterbury, United Kingdom Canterbury City Council Full time

    **An amazing Licensing Officer job opportunity in Canterbury, Kent.** Canterbury is an incredible place to live, to visit, and to work. Canterbury City Council takes its responsibility to keep it this way very seriously, which includes caring deeply for the local area, the planet, and the health of the people of Canterbury. We now have a job opening that...


  • Canterbury, United Kingdom Coventry City Council Full time

    What is the job role? To support the Children’s Commissioning Team Manager by taking the lead on quality assurance across all commissioned services, including managing Contract Officers and effectively responding to quality concerns with commissioned services, in particular fostering, residential and supported accommodation providers. To take...


  • Canterbury, United Kingdom londis Full time

    Must be computer literacy and able to adapt to day to day running of the store and post office Previous experience in this field required Prefer some post office experienced person **Job Types**: Part-time, Zero hours contract, Temporary contract **Salary**: £9.50-£10.00 per hour **Benefits**: - Flexitime Schedule: - Monday to Friday - Weekend...

  • Office Administrator

    2 weeks ago


    Canterbury, Kent, United Kingdom Greenlight Recruitment Full time

    ABOUT THE COMPANY Our client is a thriving insurance agency that started three years ago with a vision to provide personalised and effective insurance solutions. They are passionate about delivering exceptional service and building strong relationships with their fast-growing client base. ABOUT THE ROLE Field inbound calls and provide professional...


  • Canterbury, United Kingdom Barton Court Academy Trust Full time

    THE TRUSTBarton Court Academy Trust (BCAT) is a multi-academy Trust which was established in 2017.It currently consists of three secondary schools: Barton Court Grammar School, an 11-18 years, mixed selective school in the heart of Canterbury, rated “Good” with many outstanding features by Ofsted in February 2020; The Charles Dickens School, an 11-16...