Building Support Services Apprentice

3 weeks ago


Teesside, United Kingdom Thirteen Group Full time

This apprentice position is within the Facilities Management directorate, which encompasses the following functions.
- Hudson Quay CCTV control room
- Out of hours emergency repairs, call taking service
- Operational high rise building support (waste facilitation, fire safety checks, fire alarm function tests, building patrols,)
- High Rise Champion team (customer interaction, community involvement, surveys, door to door enquiries)
- Cleaning (communal cleaning across all Thirteen buildings and facilities)

This role will work alongside the management team to assist the customer facing colleagues in delivering services on the front line. Communication skills are vital to this role as you will interact daily, face to face, on-line or via a telephone with both customers, colleagues, and external contractors.

We’re looking for motivated, enthusiastic individuals to join our team and our apprenticeship programme. The apprenticeship opportunities are open to anyone aged 16 or over, who is looking to start and build a successful career with one of the largest employers in the Northeast.

We offer a structured programme with on-the-job training and support, working with our skilled staff alongside developing your own personal skills to help you really achieve your full potential whist earning a wage.

Thirteen’s apprentices will work 37 hours per week across the boundaries of Stockton, Hartlepool and Middlesbrough. Salaries start at £11,768 in the first year, with increases each year as you progress through your qualification. You will be studying for your qualification with Middlesbrough College.

You must be willing to travel across the boundaries of Middlesbrough, Hartlepool and Stockton for work and be able to travel to Middlesbrough College to attend your course.

**The future is exciting, and we only want the best to be part of it.**

You will learn to distinguish between internal and external customers, understand service legislation, procedures, and outputs. You will be expected to utilise systems, equipment, and technology to gain understanding of performance, validate service delivery and evaluate customer satisfaction.

Keeping the team informed and updated is key to both customer and colleague. If you like to be organised, think on your feet and want to work in a fast-paced environment then this role is for you.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £11,768.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Middlesbrough: reliably commute or plan to relocate before starting work (required)

Work Location: On the road

Application deadline: 23/01/2023


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