Customer Service Coordinator

2 weeks ago

Calne, United Kingdom Healthmatic Full time

**About Us**

Healthmatic deliver a range of services to the public sector. Across the Group we deliver the cleaning and maintenance of public facilities, data capture and analysis services, equipment installation, the operation and maintenance of access control systems and the design and construction of modular buildings.

We work closely with Local Authorities and carefully selected partners to improve quality of life services to the general public, improve the cost effectiveness of public services and provide innovative service solutions.

We have been building our team to support business growth and as we launch a new initiative which will significantly increase both revenues and the size of our workforce, we now wish recruit a Customer Service Co-ordinator who can work alongside our high performing Operations team in our Head Office in Calne, Wiltshire.

**The Role**

A key member of the operations team, working collaboratively with colleagues in other departments, reporting directly to the Operations Manager.

**Benefits: -**
- Competitive salary commensurate with experience.
- 25 days annual leave plus 8 Bank Holidays
- Opportunity for personal development and further training.

**Key responsibilities will include**:

- Customer Service:
- Receiving incoming calls and providing information/guidance to callers regarding services and products.
- Qualifying sales enquiries and capturing relevant information. Inputting data to CRM and service management systems.
- Directing queries to appropriate support groups.
- Communicating with clients and colleagues proactively regarding active cases and opportunities.
- Monitoring company service management system, scheduling field based activities efficiently.
- Generating and analysing periodic activity reports. Presenting data and recommendations to service team and client representatives.
- Producing regular performance data for distribution, internal and external.
- Systems Administration:
- Data inputting and monitoring, using CRM software and service management systems.
- Contributing to the ongoing development of company systems, processes and procedures.
- Processing spares orders and placing procurement orders with suppliers.
- Monitoring communication streams, filtering and prioritising activities.
- Team Development:

- Close support to the Operations Manager, deputising on occasion
- Assisting in the development of working practice and operational process.

**Key attributes: -**
- Great communications skills, with the ability to instil confidence in both clients and colleagues alike.
- Confident and assertive with a passion for customer service.
- Have an eye for detail.
- Competent in the use of MS Office tools with the ability to learn and use other bespoke systems.
- Self-motivated with the ability to prioritise and multi-task.
- A team player, naturally supportive and tolerant of colleagues, able to contribute to the team effort.
- Display a determined approach to problem solving.

**Advantageous: -**
- Experience of working in a customer facing role.
- Practical mind-set or some technical experience.

**Next Steps**

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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