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Client Service Coordinator
2 weeks ago
Job Vacancy - Client Service Coordinator
Key Competencies:
- To offer EXCELLENCE CONSISTENTLY
- Positive attitude in all situations
- Ability to work under own initiative and as part of a team
- Logical thinking, resilience, and good understanding of conflict management
- Effective time management to deliver all aspects of job role
- Flexible and adaptable approach embracing change and progress
- Negotiation skills to achieve the best outcome for the business and client
- A determination to secure new business
Key Responsibilities:
- Answer all incoming communications (internal & external)
- Progress available properties through to tenancy
- Progress arrears and minimise impact of arrears
- Progress maintenance enquiries keeping all parties up to date
- Progress legal compliance issues, such as CP12 gas safety inspections
- Progress tenancy renewals
- Manage end of tenancy requirements
- Negotiate tenant deposit resolution
- Negotiate contract renewal with Landlord clients
- Resolve complaints
- Adhere to company procedures (training manual)
- Escalate queries outside of own authority level
- Maintain compliance with industry and internal regulations
- Attention to all H&S issues, including hazard and accident reporting
- Ensure focus on own development
- Review and report on improvements within the business
Salary:
£22,000 per annum
Commission:
On target earnings available.
Hours:
Monday to Friday 9am to 5:00pm. Saturdays as required (where a Saturday is worked the following Monday will be a day of in lieu)
You will need a full, clean UK driving licence.
The right attitude and character are more important than prior experience in the property industry as continual ongoing training will be provided.
Salary:
£22,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Licence/Certification:
- Driving License (required)
Work Location:
One location
Application deadline: 01/04/2023
Expected start date: 03/04/2023
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