Client Service Coordinator

2 weeks ago


Calne, Wiltshire, United Kingdom Blueleaf Property Full time

Job Vacancy - Client Service Coordinator

Key Competencies:

  • To offer EXCELLENCE CONSISTENTLY
  • Positive attitude in all situations
  • Ability to work under own initiative and as part of a team
  • Logical thinking, resilience, and good understanding of conflict management
  • Effective time management to deliver all aspects of job role
  • Flexible and adaptable approach embracing change and progress
  • Negotiation skills to achieve the best outcome for the business and client
  • A determination to secure new business

Key Responsibilities:

  • Answer all incoming communications (internal & external)
  • Progress available properties through to tenancy
  • Progress arrears and minimise impact of arrears
  • Progress maintenance enquiries keeping all parties up to date
  • Progress legal compliance issues, such as CP12 gas safety inspections
  • Progress tenancy renewals
  • Manage end of tenancy requirements
  • Negotiate tenant deposit resolution
  • Negotiate contract renewal with Landlord clients
  • Resolve complaints
  • Adhere to company procedures (training manual)
  • Escalate queries outside of own authority level
  • Maintain compliance with industry and internal regulations
  • Attention to all H&S issues, including hazard and accident reporting
  • Ensure focus on own development
  • Review and report on improvements within the business

Salary:

£22,000 per annum

Commission:
On target earnings available.

Hours:
Monday to Friday 9am to 5:00pm. Saturdays as required (where a Saturday is worked the following Monday will be a day of in lieu)

You will need a full, clean UK driving licence.

The right attitude and character are more important than prior experience in the property industry as continual ongoing training will be provided.


Salary:

£22,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Licence/Certification:

  • Driving License (required)

Work Location:
One location

Application deadline: 01/04/2023

Expected start date: 03/04/2023

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