![1st Choice Stairlifts Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 weeks ago
1st Choice Stairlifts is an independent lift retailer that sell, install, and maintain a wide range of lifts that help to make a difference to people's everyday lives.
We are looking for an Installations Co-ordinator in our Customer Services Team to join our successful team at our Calne HQ.
We've been trading for over 20 years, and our 5* Which Trusted Trader customer reviews speak for themselves. We want an Installations Co-ordinator who will uphold our ethos of doing a great job and delivering fantastic service to customers. You'll get to work with our fun, friendly, hard-working team who are here to support you in your career with us, making it a great environment to work in and a job you can take pride in doing every day.
You will be responsible for organising all our installations, liaising with customers and suppliers, to make sure our installations process runs smoothly and quickly to help our customers regain their independence in their own homes.
The role mainly involves project managing every installation and includes:
- Overseeing customer installations from point of order to installing the lifts, including liaising with manufacturers to fulfil orders
- Liaising with subcontractors to organise any other works (such as electricians to install powerpoints, plumbing work, plumbing work, etc)
- Communicating effectively with suppliers, colleagues, our own workshop and engineers to ensure the product is installed on time
- Liaising with Customers and Local Authorities to organise the installation schedule, keeping customers informed throughout the process
- Problem solving and quick thinking to ensure everything runs smoothly and efficiently.
This role needs someone who is:
- Well organised with your workload and being able to prioritise
- Able to be self motivated, positive and get the job done
- Great at communicating with colleagues, suppliers and customers
- Brilliant at multi-tasking and very flexible with your attitude to work
- IT literate and good with good attention to detail on literacy and numeracy
- A logical thinker and can work calmly under pressure
- Caring and empathetic
- Able and committed to delivering 5*customer service
Our normal working hours are Monday - Friday, 8.30am to 5pm excluding bank holidays. Annual holidays of 22 days holiday + bank holidays.
**Salary**: From £25,000 depending on experience + discretionary bonus scheme
Benefits: A company pension is available with enhanced contributions (after 3 months service), private medical insurance and death in service insurance (after passing a 6 month probationary period).
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- office based Customer service: 1 year (required)
Work Location: In person
Application deadline: 28/06/2024
Reference ID: InstCoord Jun 24
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