Financial Planning Administrator
3 days ago
At NOW, we want everyone that interacts with the business to be better off because of it. We are now looking for a passionate individual to join our Practice Support Team.
**The right character for this role will**:
- Have a friendly and helpful manner
- Be excellent with customers and clients, face to face and over the phone
- Be proactive
- Adopt a 'can do' attitude
**Key Tasks and Responsibilities**:
**Client Servicing**:
- Update and maintain appointments in diary system
- Prepare and send Plan Summary packs to clients
- Ensure our back office system is kept up to date to reflect client servicing
- Implement and manage system to record future client reviews
**Business Processing**:
- Prepare all paperwork required for appointments/sign up meetings
- Record all new business on back office system
- Chase all outstanding requirements for issue of business
- Ensure all compliance and regulation requirements are upto date
**Organisation**:
- Prioritising workload effectively
- Weekly planner catch ups and team meetings to go through workload
- Effective time keeping
- Use efficient calendar and Asana practice
**YBS Agency**
- Customer servicing - processing transactions making payments in and out (via cheque or cash etc), updating pass books, changing addresses, closing accounts, staying up to date with new products
- New monies - Opening new accounts, transferring accounts, exploratory questions to see instant/ fixed/ cash holdings customer may have to see if we offer suitable products
- Retentions - calling clients regarding bond maturities and giving information on new products
- Quarterly quality assurance reporting
- Answering telephone queries relating to YBS
- Excelling in Client care - ensuring Clients are made very welcome and looked after
- Ensuring compliance with Agency & Banking Regulations
- Administration of Agency processes
- Anti-money laundering
**Salary**: £21,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Flextime
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