Senior Technical Curriculum Lead Business Operations

6 months ago

London, United Kingdom Multiverse Full time

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Senior Technical Curriculum Leads work under the direction of a Director of Curriculum and will sit within a broad team of Technical Curriculum Leads. Their performance will be measured against**:growth of market share within their domain and quality/effectiveness of product.**

**Key Duties and Responsibilities**:
**Domain Strategy**
- Conducts horizon-scanning techniques to monitor the client landscape to ensure ongoing program market fit
- Works with Learning Designers to develop proposals and high-level structures of new programs to determine Multiverse fit and opportunity
- Scans the market for relevant 3rd party content partnerships to support expansion of offering
- Stays informed on the space through ongoing research and participation in relevant events to ensure the product remains industry-aligned
- Works with the Director of their domain to develop and scope SME or contractor resource requests

**Product Evaluation and Iteration**
- Develop and refine short, medium and long term curriculum strategy within the Business Operations domain
- Monitors and evaluates product performance inclusive of: internal and external metrics, client and apprentice feedback, and product feedback to surface insights and improvement areas. Works with designers to implement appropriate solutions. Track associated with our domain-level modules/programs.
- Works collabortaively with Project Leads to create feedback loops and communication plans with key stakeholders on new module launches and existing program improvements (i.e. CSM/Delivery/GTM/Launch)
- Works collaboratively with our internal Tech team to scope, prioritise and test features which are vital to the success of their products
- Works with Product Marketing to develop the understanding of learner personas and business problems solved by key program offerings.
- TCLs organize retros on product launches, product metrics and working with internal stakeholders to determine next steps.

**Client and Cross-functional Stakeholder Management**
- Works with a cross-functional team to bring a product or product updates to market effectively
- Manages change by ensuring stakeholder buy-in and alignment to changes to the product
- Creates visibility for research and feedback by preparing documentation and presentations accessible by a wide range of stakeholders and teams
- Serves as an internal and external expert for sales conversations

**Required Skills and Qualifications**:

- Proven expertise in Business Operations domain. A demonstrated oral and written fluency with the ability to rapidly research, analyze, and comprehend technical information and translate to non technical audiences
- Experience leading complex and full life-cycle product development processes with cross functional stakeholders
- Customer discovery and presentation experience to validate product design, scope and iteration
- Proven ability to inspire others without leading or managing a specific team
- Proficient in using internal and external data to drive short, medium and long term product and project recommendations

**Preferred Skills and Qualifications**:

- Experience of owning multiple products simultaneously, at different stages of development
- Experience with cohort or online content creation and professional training
- Experience of working within regulated structures such as the UK apprenticeship levy
- Experience of working with domain specific accreditations
- A proven track record in technical education (higher education, instructor-led training, conference speaking, book publishing, and/or eLearning) with understanding of instructional design techniques and approaches

**How we hire**

**Benefits**
- ** Time off** - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
- ** Health & Wellness**:

- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
- ** Hybrid & remote work offering** - with weekly

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