Call Centre Admin

7 months ago

Rainham, United Kingdom Sureserve Group Full time

K&T Heating provides gas compliance services for local authorities, housing associations and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. Our call centre department is expanding and we have an exciting opportunity for an administrator to join the team in our Rainham office.

**Role**

The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction. Scheduling jobs with customers across multiple contracts. To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team. Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally. Answer customer queries and take ownership of any issues arising through to completion. Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely. All associated ad-hoc administrative duties.

**Package**
- Full-time, permanent position
- Perkbox scheme, wellness centre & free monthly points to spend.
- Pension salary exchange
- Employee Assistance Programme
- 35h week in the summer (April-September) 40h week in the winter (October-March) hour working week between the hours of 8am - 5pm
- 1h lunch
- Competitive package: 21-24k depending on experience
- 28 days annual leave including bank holidays, rising by one day with each full year of service (Max five additional)
- Potential for
- overtime

**Essential Criteria**
- Previous administrative experience, preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Proficient in MS Office, in particular, Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills

K&T Heating Services is an equal opportunities employer that values everyone as an individual.

ktheating

  • Admin Assistant

    2 months ago

    Rainham, Medway, United Kingdom CV-Library Full time

    Rikama Education Ltd are currently working with a primary school in the Rainham area who are looking to recruit a passionate and enthusiastic Admin assistant. Your daily duties include: • welcoming visitors to the school and dealing with their enquiries • answering the phone • administration relating to pupil attendance • managing...

  • Helpdesk Operator

    2 weeks ago

    Rainham, United Kingdom Mears Full time

    About the Role :As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.A helpdesk Operator within our Rainham branch.You will be providing administration and...

  • Office Assistant

    2 months ago

    Rainham, United Kingdom CV-Library Full time

    Job Title: Office Assistant / Administrator Location: Rainham, Essex. Salary: Depending on experience Job Type: Full Time, Permanent Working Hours: Monday to Friday 8.30am – 17.30pm As a result of ongoing growth and expansion Rainham Steel a leading UK steel stockholder requires a full-time permanent Office Assistant /Administrator for immediate...

  • Customer Administrator

    7 months ago

    Rainham, United Kingdom Consolidated Timber Holdings Full time

    Triesse, part of Consolidated Timber Holdings (CTH) Ltd, is a market leading manufacturer of sustainable timber products to a broad range of customers, mainly in the construction, merchants and joinery markets across the UK and Ireland. This is a time of exciting transformation for CTH as we deepen our presence in existing markets but also expand our reach...

  • Repairs & Voids Officer

    7 months ago

    Rainham, United Kingdom London Borough of Havering Full time

    **Job Description Grade 4- £14,569-£15,720 per annum ( Part time post - 18hpw)** Why work for Havering? Havering is the most eastern London borough, bordered by Essex to the North and East, the River Thames to the South and the boroughs of Redbridge and Barking & Dagenham to the West. It's one of the largest boroughs in Greater London with a population...

  • Sales Assistant

    7 months ago

    Rainham, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) **Field Sales Assistant - Rainham** The Field Sales Assistant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between **£30k **— **£40k** OTE in their first year, and our top performers can...

  • Sales Assistant

    7 months ago

    Rainham, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) **Field Sales Assistant—Rainham** The Field Sales Assistant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistant s earn between **£30k **- **£40k** OTE in their first year, and our top performers can earn more than **£60k **OTE. **This Sales Assistant...

  • Client Services Help Desk Executive

    7 months ago

    Rainham, United Kingdom Adler & Allan Full time

    **Join Our Team as a **Client Services Help Desk Executive **and Make a Difference!** **About Us**: At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental and energy infrastructure...

  • Mathematics Teacher

    2 months ago

    Rainham and Wennington, United Kingdom CV-Library Full time

    Mathematics Teacher  Havering Outer London MPS/UPS + Possible TLR Permanent role starting in January 2025 The School and Role This Secondary school with Sixth Form based in Havering are looking to appoint a Mathematics Teacher to work in a well-established department on a full-time basis. Working in this Secondary School as part of an...