Helpdesk Operator

About the Role :As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.A helpdesk Operator within our Rainham branch.
You will be providing administration and helpdesk support.
This role is central to our communications with Clients, our team and our Sub Contractors/ suppliers.
You will be which ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Main Duties Answering calls from residents, booking appointments for operativesAssisting with email response and diary management of supervisors and surveyorsAssisting with any other admin responsibilities in branchRole Criteria:Worked within a call centre environment.Good Customer Service SkillsIT LiterateAble to work as part of a team or alone.All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Benefits we can offer you 25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard workVolunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesUniform