Customer Service

3 weeks ago


Birmingham, United Kingdom Xclusive Motor Services Full time

Job type: Permanent
Job reference: admin

Summary
CUSTOMER SERVICE ADVISOR

Are you searching for a new career opportunity in customer service?

We are currently looking for a Customer Service Advisor to work in our busy office, supporting our customers on a day to day basis.

Must have a UK Driving License and Minimum experience with Motor Industry.

There are no call scripts and a real emphasis on fantastic service

Working alongside the Customer Services Manager for our Work shop you will be responsible for the following:

- Answering incoming calls
- Dealing with all customer issues
- Booking Car Services over the phone
- Providing outstanding customer service

Skills you will need:

- You will have worked within any of the following roles - Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Confidence in using in-house computer systems to access and maintain computerised records
- Enthusiastic, hardworking and can work under pressure
- Very observant, with good attention to detail

Hours of work will be 9am - 5 pm flexibility
We are also open on Saturday half day

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus


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