Customer Service Apprenticeship

3 weeks ago


Birmingham, United Kingdom Walsall College Full time

A fantastic opportunity has become available for an enthusiastic, willing to learn individual, to join a Customer Service Department as a Customer Service Assistant. This role will be fast-paced and varied and you will complete a Level 2 Customer Service Practitioner Apprenticeship. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Duties of this role will include:

- Answering inbound calls
- Liaising with customers
- Communicating with customers via online chat
- Generating quotation requests and sales orders
- Helping customers to navigate the Webstore
- Maintaining a high level of customer service
- Liaising with other departments
- Updating company systems
- Other customer service duties

**Customer service level 2 practitioner apprenticeship standard**

Weekly off the job training

Virtual learning sessions or in the work place

Functional skills if required

**Job Types**: Full-time, Apprenticeship

**Salary**: From £5.28 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: B65RQ



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