Training Accreditation Account Officer

2 weeks ago


Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 335681**Salary**:

- £23,847**Job grade**:

- Administrative Officer**Contract type**:

- Fixed term**Length of employment**:

- up until 31st March 2025**Business area**:

- Strategy, Policy, Digital and Technology**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Milton Keynes, Newcastle-upon-Tyne, Nottingham, SwanseaAbout the job

**Job summary**:
Are you a team player?

Do you possess effective communication and listening skills?

Have you had experience of working within an operational environment dealing with customer queries and complaints?

If so, we'd love to hear from you

**Job description**:
The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.

Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.

There will also be a requirement to undertake additional administrative tasks, as per business requirements.

Other responsibilities will include:

- Allocate audits based on risk for training providers and courses for Driver CPC, DDR, ADR, TDPT across Great Britain and Northern Ireland.
- Quality check audit reports submitted for Driver CPC, DDR, ADR, TDPT.
- Communicate with all major stakeholders (internal and external) to achieve business objectives.
- Receive and process payments from stakeholders, as accordingly.

**Person specification**:
**About You**
- To be successful in this role you will have experience of working within a customer service environment.
- You will possess excellent communication skills (both verbally and in writing) and have the ability to deal with a variety of requests, queries and complaints from key stakeholders.
- You must also have excellent attention to detail skills and have the ability to make key decisions or recommendations based on presented evidence.
- You will be an effective team player and be able to work effectively under pressure and within set time frames.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

**Further Information**

**Please note that this opportunity will be offered on a fixed term basis for 14 months, with the possibility of permanent, it is anticipated the appointment will come end on 31 March 2025.**

The role is a call centre type role and the central team will be based in Milton Keynes. If you are based in a different location there may be a requirement for you to travel to our main office for training or for team meetings. There will be the opportunity for you to work on a hybrid basis (between the office and home) and this will be discussed and confirmed with your line manager on appointment.

This role can be based in Swansea, Nottingham, Bristol, or Newcastle or Milton Keynes where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum **60% on a DVSA site or on official business **giving you greater flexibility about where and when you work.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work. However, there could be potential of permanency.

Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
- Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship._

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
-



  • Newcastle upon Tyne, United Kingdom Oza Holdings Full time

    These jobs were popular with other job seekers Reference: JHB000093-KC-1 As a Senior Training Officer, you will be responsible for planning, developing, and delivering training to meet SHEQ requirements and standards. You will plan, develop, and deliver training interventions in accordance with MQA and DMRE requirements and standards to ensure a competent...

  • Accreditation and Data Administrator

    Found in: beBee jobs GB - 3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.Newcastle University is seeking an enthusiastic and highly motivated...


  • Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 247482**Salary**: - £30,317 - £36,606- National: £30,317 - £32,803, London: £33,827 - £36,606 ‘For details of our pay on appointment policy, please see below under the heading ‘Salary’**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DEFRA - S&C - Strategy**Type...


  • Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 272193**Salary**: - £30,317 - £36,606- National: £30,317 - £32,803, London: £33,827 - £36,606 For details of our pay on appointment policy, please see below under the heading ‘Salary’. The role attracts a £5,000 Specialist Pay Allowance (WEF 01/01/23) in addition to the quoted salary.**Job grade**: - Higher...

  • Training Officer

    1 week ago


    Newcastle upon Tyne, United Kingdom NCG Full time

    Central Support Service at Newcastle College is looking for a dynamic and motivated Training Officer, to lead on professional development activities related to SEND and inclusion. The role will involve developing and delivering training which is engaging, innovative and leads to a positive impact on the experience of students. A teaching or training...


  • Newcastle upon Tyne, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    Roles and Responsibilities - Advise budget holders and service delivery staff on financial matters, including purchase order to payment system support - Provide training and guidance in the use of corporate finance systems - Assist in the maintenance and development of accountancy and costing records and systems in accordance with professional standards and...


  • Newcastle upon Tyne, United Kingdom Health Jobs UK Full time

    CCAB-approved Finance qualification. Detailed job description and main responsibilities For a detailed description of the main duties and responsibilities associated with the role please refer to the job description. Person specification Education, Qualifications & Training Essential criteria AAT qualified or demonstrable knowledge, experience, and...


  • Newcastle upon Tyne, United Kingdom First Response Training and Consultancy Services Ltd. Full time

    We require an experienced Health & Social Care trainer to deliver Health & Social Care training including Moving, Assisting and Hoisting of People for our contracted clients in the Newcastle-upon-Tyne and North East of England area. Experience in delivering first aid training would be beneficial, but not essential. You will deliver training at client...


  • Newcastle Upon Tyne, United Kingdom KCR Solutions Full time

    An excellent opportunity has arisen for an Accounts and Office Manager to join a successful company based in Newcastle. Reporting directly to the Managing Director you will be responsible for the day to day finances of the business. Main duties will include: - Preparation of monthly management accounts - Accruals, prepayments and manual Journal - P&L...


  • Newcastle upon Tyne, United Kingdom Woodspeen Training Limited Full time

    We are looking for a Business Administrator to perform a variety of administration, accounting and payroll tasks. You will need to be dynamic and reactive to tasks with the ability to manage multiple work streams. **Working week** Monday - Friday 8:30am to 5:30pm 15 month **What will the apprentice be doing?** - Maintain the Company’s Time and...


  • Newcastle upon Tyne, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Senior Accountancy Assistant to join our Financial Management team. This post is a fixed term post for 12 months covering maternity leave. The role includes manipulating and analysing data within a computerised accounting system to produce financial management budget reports which aid the delivery of a high quality...


  • Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    Are you a innovative and ambitious Assistant Accountant or Accounts Assistant looking for that next step in your career? BMC Recruitment Group are delighted to be working closely with a well established company who are currently looking for ambitious and innovatively minded Assistant Accountants or Accounts Assistants to join their finance team on a...

  • Internal Account Manager

    Found in: beBee jobs GB - 2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EVO Group Full time

    Internal Account ManagerDo you have a passion for sales and building relationships? Are you looking for a challenging and rewarding career in a growing company?We are looking for an Internal Account Manager to join our team at Banner, a leading provider of business supplies and services. In this role, you will be responsible for managing a portfolio of...

  • Accounting Supervisor

    11 hours ago


    Newcastle upon Tyne, United Kingdom Blair West Limited Full time

    Blair West is supporting an international insurance organisation based in Ponteland as they look to add a Management Accountant to their growing finance team following acquisitive growth. Joining an established team, this role will oversee the development of Finance Administrators while effectively supporting the Finance Manager at month-end with monthly...

  • Accounts Senior

    Found in: beBee jobs GB - 4 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Si Recruitment Full time

    We are working with an expanding, leading, independent accountancy firm who are looking for an Accounts Senior. Required:Successfully completed the AAT qualification (or be near to finalising the qualification) or have completed another recognised qualification such as ACCA or ACAStrong communication skills, both written and verbalWorked within an...

  • Accounts Senior

    Found in: beBee S GB - 4 days ago


    Newcastle Upon Tyne, United Kingdom Si Recruitment Full time

    We are working with an expanding, leading, independent accountancy firm who are looking for an Accounts Senior. Required: Successfully completed the AAT qualification (or be near to finalising the qualification) or have completed another recognised qualification such as ACCA or ACAStrong communication skills, both written and verbalWorked within an...

  • Security Officer

    6 days ago


    Newcastle upon Tyne, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Newcastle upon Tyne, United Kingdom Tyne Housing Association Full time

    Thanks for your interest in this role as a Compliance and Maintenance officer. It’s an exciting and interesting role that is unique within our organisation. As the Compliance and Maintenance officer you will play an important role across the Tyne Group maintaining the safety of our properties and helping to keep our residents safe and secure in their...


  • Newcastle Upon Tyne, United Kingdom Reed Talent Solutions Full time

    Pension Wise Guidance Specialist FTC until 31st March 2024 North Tyneside Some of the key accountabilities of the Pension Wise Guidance Specialist: - Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels. - Help consumersto understand the full...

  • Trainings manager

    1 week ago


    Newcastle upon Tyne, United Kingdom Banyards Full time

    Job Description Why Banyards? We’re looking for people who want to join our team, make a real difference and enhance our business with their expertise. As an Investors in People Gold business, we have a strong focus on career development, training and we are dedicated to making a difference through our environmental and corporate social responsibility...