Pension Wise Guidance Specialist

3 weeks ago


Newcastle Upon Tyne, United Kingdom Reed Talent Solutions Full time

Pension Wise Guidance Specialist FTC until 31st March 2024 North Tyneside
Some of the key accountabilities of the Pension Wise Guidance Specialist: - Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels. - Help consumersto understand the full implications of their pension choices. - Raise consumer awareness of pension scams and fraudulent activity, encouraging consumers to report any issues to the relevant authorities. - Provide timely and accurate follow up information thatadds value to the consumer and is clear and easy to understand. - Contribute towards shared best practice within the individual local office and across the local Citizens Advice (LCA) network. - Ensure that all work conforms to the Pension Wise quality standards,including undertaking peer to peer observations for quality assurance purposes, where applicable. - Ensure that all required management information is both captured and reported on a timely basis. - Complete training, continuous professional development andother requirements to gain and maintain accreditation.


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