Guest Services Host

3 weeks ago

Leeds, United Kingdom Mitie Full time

Trinity Leeds Shopping Centre

Guest Services Host - Guest Services Lounge

Join us and help deliver the exceptional, every day.

Earliest start time 08:30, Latest finish time 20:30. Working x4 5-hour shifts, including some weekends.

To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible.

To support the management team with any administration work or adhoc tasks they may require assistance with, completing all tasks to a high standard

To take ownership and responsibility for all enquiries presented to the reception area.

Identify customers' needs and utilising appropriate questioning and listening skills to identify and offer solutions.
To establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach' to the delivery of the Customer Service standards and the business objectives.

To maintain the appearance of the Guest Services team at all times, including housekeeping standards of the front desk.

To be professional and courteous at all times to Customers and the Client.

To answer telephone queries in a professional and clear manner.

To effectively manage meeting room bookings,producing refreshments where required.

To present themselves in a professional manner, be in the correct uniform at all times and adhere to the rules regarding personal appearance.

To adhere to the rules regarding absence and lateness.
To support the Guest Services team in collating retailer Keyholder Information on a bi-monthly basis.

To be vigilant at all times and inform the Control Room of any suspicious activity.

To support with all Fire Emergency situations as per Control instructions.

To forward all Customer Complaints using the correct procedure to the Client, as per instruction.

To live the Trinity Leeds and Landsec Values and help to deliver our Vision.

To work in a safe manner in line with our Company Health and Safety policy and procedures.

To complete all training as required by the Company.
Complete corporate orders & the selling of the Trinity Gift card.

To manage Trinity Leeds lost property.

What we are looking for

Motivated and genuine enthusiasm to learn and develop

Ability to work as part of a team
Good communication skills

Minimum of 2 years in retail or similar background

Excellent customer service and communication skills
The ability to solve problems

Personal Characteristics

Confident, Positive and professional attitude

Must be passionate about Guest Service

Must be able to work as part of a team and on own initiative

Excellent communications skills

Must have a professional attitude to flexible working hours

Must be able to deal with challenging and difficult situations

  • Guest Services Host

    4 weeks ago

    Leeds, United Kingdom Mitie Full time

    Job Title: Guest Services Host Rate of pay: £12.00 per hour Type of Employment: Casual Hours: 0 hours Location: Shopping Centre - Leeds - Trinity Leeds Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. With a shift available on Saturdays from 08:30...

  • Guest Services Host

    4 weeks ago

    Leeds, United Kingdom Mitie Full time

    **Guest Services Host** **Pay rate £10.41.** **Hours: 40hrs (Shift timings 0830 - 1700, 0930 - 1800, 1130 - 2000)** **Shift Pattern: x5 8.5-hour shifts.** **Main Duties** To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible. To support the management team with...

  • Guest Services Ambassador

    1 week ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Leeds**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...

  • Guest Service Assistant

    4 weeks ago

    Leeds, United Kingdom Holiday Inn Leeds Garforth Full time

    **Job Ref**:KGH7236 **Branch**:Holiday Inn Leeds Garforth **Location**:Holiday Inn Leeds Garforth, Leeds **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Multiple Shift Patterns **Hours per week**:0-20 **Posted date**:15/05/2023 **Closing date**:17/06/2023 **Are you friendly and approachable?...

  • Zero Hours

    3 weeks ago

    Leeds, United Kingdom Mitie Full time

    **Zero Hours - Guest Services Host** **Pay rate £10.41** **Shift Pattern: Shifts between 08:30 - 20:00** **Main Duties** To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible. To support the management team with any administration work or adhoc tasks they may...

  • Call Services Operator

    4 weeks ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.** Looking for a work-life balance? Sick and tired of working weekends? **_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._** An exciting role looking after...

  • Call Services Operator

    2 weeks ago

    Leeds, Leeds, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.Looking for a work-life balance? Sick and tired of working weekends?_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._An exciting role looking after 3 different...

  • Host

    4 days ago

    Leeds, United Kingdom Blackhouse Full time

    Blackhouse are on the lookout for our next great Host!As Host, you will greet guests as they enter and show them to their table or bar area. You will also engage with guests to ensure their experience in the restaurant is a memorable one. You will be presentable, welcoming and organised. To do well in this role you should be comfortable standing for long...

  • Host/hostess

    4 weeks ago

    Leeds, United Kingdom Fleur Restaurant & Bar Full time

    Job Overview: We are seeking a friendly and customer-oriented Host/Host to join our team. As the first point of contact for guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive dining experience. **Responsibilities**: - Greet guests with a warm welcome and seat them accordingly - Manage reservations and...

  • Host/hostess

    4 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located in the heart of the City. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    3 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located in the heart of the City. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    4 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    4 weeks ago

    Leeds, United Kingdom The Cut & Craft York Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    2 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    4 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Host/hostess

    3 weeks ago

    Leeds, United Kingdom The Cut & Craft York Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...

  • Head Host/hostess

    2 weeks ago

    Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. With an already established booming site in York City Centre and expanding in Manchester in the upcoming months. We also have our sister Lucia sites located in York and Beverley. We are looking to hire a Head Host for our beautiful Leeds venue! You’ll be joining a team of guest obsessed individuals...

  • Host/hostess

    2 weeks ago

    Leeds, Leeds, United Kingdom The Cut & Craft York Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street.You'll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails, local...

  • Host/hostess

    2 weeks ago

    Leeds, Leeds, United Kingdom The Cut & Craft Leeds Full time

    The Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street.You'll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails, local...

  • Tour Guide and Guest Services Team Member

    2 weeks ago

    Leeds, United Kingdom Continuum Attractions Full time

    **Join our team at Emmerdale Village Tours.** Our guests get to head to the Yorkshire Dales for an unforgettable experience taking them behind the scenes of Emmerdale. They get to walk in the footsteps of their favourite characters as they explore the beautiful countryside setting of their favourite soap. As a member of our team, you will work across both...