Guest Services Host
6 months ago
Trinity Leeds Shopping Centre
Guest Services Host - Guest Services Lounge
Join us and help deliver the exceptional, every day.
Earliest start time 08:30, Latest finish time 20:30. Working x4 5-hour shifts, including some weekends.
To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed these where possible.
To support the management team with any administration work or adhoc tasks they may require assistance with, completing all tasks to a high standard
To take ownership and responsibility for all enquiries presented to the reception area.
Identify customers' needs and utilising appropriate questioning and listening skills to identify and offer solutions.
To establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach' to the delivery of the Customer Service standards and the business objectives.
To maintain the appearance of the Guest Services team at all times, including housekeeping standards of the front desk.
To be professional and courteous at all times to Customers and the Client.
To answer telephone queries in a professional and clear manner.
To effectively manage meeting room bookings,producing refreshments where required.
To present themselves in a professional manner, be in the correct uniform at all times and adhere to the rules regarding personal appearance.
To adhere to the rules regarding absence and lateness.
To support the Guest Services team in collating retailer Keyholder Information on a bi-monthly basis.
To be vigilant at all times and inform the Control Room of any suspicious activity.
To support with all Fire Emergency situations as per Control instructions.
To forward all Customer Complaints using the correct procedure to the Client, as per instruction.
To live the Trinity Leeds and Landsec Values and help to deliver our Vision.
To work in a safe manner in line with our Company Health and Safety policy and procedures.
To complete all training as required by the Company.
Complete corporate orders & the selling of the Trinity Gift card.
To manage Trinity Leeds lost property.
What we are looking for
Motivated and genuine enthusiasm to learn and develop
Ability to work as part of a team
Good communication skills
Minimum of 2 years in retail or similar background
Excellent customer service and communication skills
The ability to solve problems
Personal Characteristics
Confident, Positive and professional attitude
Must be passionate about Guest Service
Must be able to work as part of a team and on own initiative
Excellent communications skills
Must have a professional attitude to flexible working hours
Must be able to deal with challenging and difficult situations
-
Guest Services Host
6 months ago
Leeds, United Kingdom Mitie Full timeJob Title: Guest Services Host Rate of pay: £12.00 per hour Type of Employment: Casual Hours: 0 hours Location: Shopping Centre - Leeds - Trinity Leeds Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. With a shift available on Saturdays from 08:30...
-
Guest Services Ambassador
6 months ago
Leeds, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Leeds**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...
-
Host/hostess
6 months ago
Leeds, United Kingdom The Cut & Craft Leeds Full timeThe Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located in the heart of the City. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...
-
Host/hostess
6 months ago
Leeds, United Kingdom The Cut & Craft Leeds Full timeThe Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located in the heart of the City. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...
-
Host/hostess
6 months ago
Leeds, United Kingdom The Cut & Craft Leeds Full timeThe Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...
-
Host/hostess
6 months ago
Leeds, United Kingdom The Cut & Craft Leeds Full timeThe Cut & Craft is a premium casual dining restaurant. Our Leeds City Centre site is a stunning restaurant located on King Edwards Street. You’ll be joining a team of guest obsessed individuals with a true passion for all things hospitality. The Cut & Craft promises to deliver the best experience with our full fresh food concept, hand crafted cocktails,...
-
Call Services Operator
6 months ago
Leeds, United Kingdom Rapport Guest Services Full timeJob Introduction **We are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.** Looking for a work-life balance? Sick and tired of working weekends? **_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._** An exciting role looking after...
-
Head Host/hostess
6 months ago
Leeds, United Kingdom The Cut & Craft Leeds Full timeThe Cut & Craft is a premium casual dining restaurant. With an already established booming site in York City Centre and expanding in Manchester in the upcoming months. We also have our sister Lucia sites located in York and Beverley. We are looking to hire a Head Host for our beautiful Leeds venue! You’ll be joining a team of guest obsessed individuals...
-
Host
6 months ago
Leeds, United Kingdom Living Ventures Full timeAs a Host, you will greet guests as they enter and show them to their table or bar area. You will also engage with guests to ensure their experience in the restaurant is a memorable one. You will be presentable, welcoming and organised. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. You will report...
-
Host
6 months ago
Leeds, United Kingdom Neighbourhood Leeds Full timeWelcome to Neighbourhood, our experiential hospitality brand baby of East Coast Concepts. A New York-inspired 'vibrant dining' restaurant and bar. Our all day destination offers a global inspired sharing menu accompanied by trendsetting cocktails, before effortlessly morphing in to one of the UK’s hottest parties by night! Whilst you will work in our...
-
Host
6 months ago
Leeds, United Kingdom The Alchemist Full timeAt The Alchemist we pride ourselves on doing things differently. Our drinks menu is mysterious and spellbinding. Our kitchens offer all-day dining with a molecular twist. As a member of our team, you will be provided with industry leading training that will enable you to deliver an unforgettable experience to every guest, every time. Do you have a genuine...
-
Bar Host
6 months ago
Leeds, United Kingdom Dakota Leeds Full timeDakota Hotel based in Leeds City Centre are seeking an outgoing personality to join our growing bar team as a Bar Host. **CONTRACT AND PAY RATE** The role carries a permanent contract of a minimum of 24 hours per week and typical shifts will be 16:00 - 00:30, working any 3 days out of 7 including working weekends. Earnings are £11.50 per hour, paid...
-
Receptionist/host/hostess
6 months ago
Leeds, United Kingdom Hesketh James Recruitment Full time**Receptionist / Host - Co-Working Space** **Location: Leeds** **Salary Package: Up to £25,000** **Monday to Friday - Daytime hours & No weekends!** We are recruiting for an exceptional Receptionist/Host to join an impressive co-working operation in Leeds. This is a varied and exciting role where you will act as the face of the business to members and...
-
Hosts
6 months ago
Leeds, United Kingdom Be At One Full time**Location: Be At One Greek Street Leeds** Are you a great team player? You don’t need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Have a great product knowledge and make recommendations that...
-
Host
5 months ago
Leeds, United Kingdom Marston’s Full timeOverview The Lost & Found Leeds Club are looking for an enthusiastic and organised individual to join our team as a Part Time Host to work primarily on Saturdays. As a Host, you will be the face of Lost & Found, greeting our guests, hosting, managing bookings, replying to calls, emails & helping with Social Media. Why should you join Pitcher & Piano? ...
-
Premium Service Host
2 weeks ago
Leeds, Leeds, United Kingdom Marston's Full timeThe Marston's Group, a leading premium brand with over 30 years of experience, is seeking an exceptional candidate to fill the role of a Part-Time Premium Service Host at Lost & Found in Leeds.OverviewAward-winning and exciting opportunities await an enthusiastic and organised individual who can deliver outstanding customer experiences and help shape the...
-
Hosts
6 months ago
Leeds, United Kingdom Be At One Full time**Location: Be At One Leeds Boar Lane** Are you a great team player? You don’t need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Have a great product knowledge and make recommendations that...
-
Hosts
6 months ago
Leeds, United Kingdom Be At One Full time**Location - Be At One** Are you a great team player? You don’t need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Have a great product knowledge and make recommendations that elevate guest...
-
Party Host
6 months ago
Leeds, United Kingdom Leisure TV Rights Ltd Full timeThink you could beat the warped wall? How about out smart the Chaser? Perhaps you even think you could survive the Jungle? Have we grabbed your attention? Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe...
-
Party Host
6 months ago
Leeds, United Kingdom Leisure TV Rights Ltd Full timeThink you could beat the warped wall? How about out smart the Chaser? Have we grabbed your attention? Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & excitement into...