Guest Services Ambassador

6 months ago

Leeds, United Kingdom Rapport Guest Services Full time

Job Introduction
We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Leeds**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders.

**_This is a full-time, permanent role (40 hours per week), working from Monday to Friday from 8 AM to 5 PM. Some flexibility will be required to work outside of these hours as per business needs (e.g., fine dining, evening events that require food services)._**

**Main responsibilities**
- Overseeing client reception and providing office support throughout the business
- Building rapport with key stakeholders and being main point of contact for office support
- Managing client bookings, hospitality requests, back-of-house duties (e.g., printing, scanning, archiving)
- Vending and coffee machines management, including their cleaning and replenishment
- Setting up meeting rooms, servicing and clearing down of all working breakfast, lunches, events, and fine dining
- Managing stock take
- Supporting the front-of-house team with ad-hoc tasks as and when required
- Light cleaning duties
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be an up-beat team player with integrity and a can-do attitude
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

  • Call Services Operator

    6 months ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.** Looking for a work-life balance? Sick and tired of working weekends? **_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._** An exciting role looking after...

  • Cinema Service Ambassador

    4 weeks ago

    Leeds, Leeds, United Kingdom ODEON Cinemas Full time

    We are seeking a Cinema Service Ambassador to join our team at ODEON Cinemas. As a Cinema Service Ambassador, you will be at the heart of our cinemas, navigating our guests through an immersive cinema experience.Key Responsibilities:Delivering exceptional guest service and ensuring a seamless experience for our guests.Working collaboratively with colleagues...

  • Service Ambassador

    2 weeks ago

    Leeds, Leeds, United Kingdom Bill'S Restaurants Full time

    At Bills Restaurants, we're looking for a Service Ambassador to join our team. As an Assistant Manager, you'll be the face of our brand, ensuring every guest feels special and receives exceptional service.You'll lead by example, using your excellent communication skills to create a positive atmosphere in our restaurants. From small groups to large birthday...

  • Customer Service Ambassador

    1 week ago

    Leeds, Leeds, United Kingdom Bill'S Restaurants Full time

    At Bills Restaurants, we're on the lookout for a skilled Customer Service Ambassador to join our team as an Assistant Manager.This is an exciting opportunity to lead by example, providing exceptional customer experiences and setting the tone for our guests' visits.You'll be responsible for managing small groups and large parties, ensuring every guest feels...

  • Receptionist / Facilities Assistant (Wtlrf)

    6 months ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Receptionist / Facilities assistant to join the Rapport team, to work at our client sites based in the heart of Leeds and Manchester.** The client is a British multinational risk management, insurance brokerage and advisory company. Main Responsibilities The main responsibilities of the role are: - Assisting with AV...

  • Front of House Meeting and Events Coordinator

    5 months ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.** **Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!** **A location where the magic is made in the little...

  • Front of House Meeting and Events Coordinator

    5 months ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.** **Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!** **A location where the magic is made in the little...

  • Front of House Meeting and Events Coordinator

    6 months ago

    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.** **Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!** **A location where the magic is made in the little...

  • Housekeeping Ambassador

    3 weeks ago

    Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a highly skilled Housekeeping Ambassador to join our team at Oulton Hall Hotel, Spa & Golf Resort. This is an excellent opportunity for a detail-oriented individual with a passion for delivering outstanding service to guests.

  • Front of House Service Ambassador

    3 weeks ago

    Leeds, Leeds, United Kingdom RBH Full time

    About The Met Hotel LeedsLocated in the heart of Leeds, The Met Hotel has been a landmark in the city for over a century. Designed by local architects Chorley & Connon, this hotel boasts a stunning Victorian terracotta facade and stone cupola taken from the demolished 4th White Cloth Hall.Today, The Met Hotel is a 4-star city centre retreat that seamlessly...

  • Service Ambassador for Fine Dining Experiences

    3 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Full time

    Fine dining experiences await at Yorkshire's esteemed restaurants.Our StoryThe Distefano family, spanning two generations, pioneered San Carlo over 30 years ago. This Italian institution has grown to twenty-five authentic restaurants across the UK and abroad, with new sites set to open internationally.About UsWe are one of the world's leading family-owned...

  • Customer Experience Ambassador

    2 weeks ago

    Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

    Become a Customer Experience Ambassador at Oulton Hall Hotel, Spa & Golf Resort!Estimated Salary: £18,000 - £21,000 per annumAbout UsOulton Hall Hotel, Spa & Golf Resort is a 4* hotel located on the outskirts of Leeds, set in acres of woodland with a 27-hole golf course. Our hotel features a range of dining options, including the Calverley Grill...

  • Hospitality Ambassador

    3 weeks ago

    Leeds, Leeds, United Kingdom Splendid Hospitality Group Full time

    About UsSplendid Hospitality Group is a dynamic organization dedicated to delivering exceptional guest experiences.Job OverviewWe are seeking a highly motivated Hospitality Ambassador to join our team.Key ResponsibilitiesThe Night Team Member role is crucial in ensuring that every guest has a memorable stay. Key responsibilities include:Providing outstanding...

  • Guest Services Lead

    6 months ago

    Leeds, United Kingdom Mitie Full time

    Guest Services Lead Hourly Rate: £13.50 Hours: 40hrs per week, following a 4-week rotation Earliest start time 08:30, Latest finish time 20:30. Working 8.5-hour shifts, including some weekends. Responsible for overseeing and managing the Guest Services department on a daily basis. - Supervising the Guest Services team. - Ensuring maintenance of...

  • Customer Service Ambassador

    2 weeks ago

    Leeds, Leeds, United Kingdom Abm Full time

    About the Role:We are seeking a highly skilled Customer Service Ambassador to join our team at The Springs retail and leisure park in Leeds. As a uniformed ambassador, you will be the public face of the Security Team and site estate management.Main Responsibilities:Protect life, property, and premises, prevent loss and waste, and deter crime.Assist Centre...

  • Guest Service Agent

    5 months ago

    Leeds, United Kingdom Golden Mop Full time

    GRT Job listing. We help property owners, portfolio owners and property companies generate higher income through the short term rental industry as well as providing hotel-quality stays for our guests in the comfort of a home. This is an opportunity to join an exciting, business with a high-energy team who work closely on delivering an excellent customer...

  • Customer Service Ambassador

    3 weeks ago

    Leeds, Leeds, United Kingdom Bannatyne Full time

    **Company Overview:**Bannatyne, a leader in the health and wellness industry, is looking for a Front of House Assistant to join our team. As a renowned brand, we prioritize exceptional customer service and a warm welcome for our guests.**Salary:** £9.50 per hour (16 hours per week)**Job Description:** As a Front of House Assistant, you will be the first...

  • Brand Ambassador

    6 months ago

    Leeds, United Kingdom ID Agency Full time

    **Brand Ambassador - NEW Vape Campaign - Product Launch** **Job Title**: Brand Ambassador - EVENING WORK **Location**:Leeds City Center and surrounding areas **Salary**:£13.50 PLUS **Hours**: 6-hour shifts - vary between 2 - 8 / 4 - 10 & 18 pm - 12 am - MUST BE AVAILABLE TO WORK TILL 12AM AND WEEKENDS! **Benefits**:Travel Allowance - Up to £10 per...

  • Guest Services Host

    6 months ago

    Leeds, United Kingdom Mitie Full time

    Job Title: Guest Services Host Rate of pay: £12.00 per hour Type of Employment: Casual Hours: 0 hours Location: Shopping Centre - Leeds - Trinity Leeds Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. With a shift available on Saturdays from 08:30...

  • Customer Service Ambassador

    2 weeks ago

    Leeds, Leeds, United Kingdom Thwaites Full time

    About ThwaitesWe are a dynamic team that prides ourselves on delivering exceptional experiences for our guests. Our fun and energetic atmosphere is what sets us apart from the rest, and we're looking for like-minded individuals to join our family.As a member of our Food & Beverage team, you will be an integral part of creating unforgettable memories for our...