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Head of Operations

2 months ago

Newton Abbot, United Kingdom Harrier Group Full time

We are the UK's leading digital printer and photo gift fulfiller. Our comprehensive manufacturing facilities are designed to service the mass market for personalised consumer products and combine state-of-the-art production and finishing equipment with a highly skilled workforce. Operating 24/7 we have a truly impressive manufacturing capability. Learn more about us right here.

**Why join Us?**

As a long standing and well-known company within South Devon, we pride ourselves on being a preferred employer. We are an inclusive, technological, diverse and innovative manufacturing business who prioritises the right working culture and well being of our teams.

**What we can offer you**:

- Salary up to £75,000 per annum
- Great package - pay, bonus and pension
- 33 days’ holiday
- Personal development
- Recognition and reward
- Health Cash Plan
- Permanent Health Insurance
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme
- On-site parking and great public transport links
- Reward schemes
- Mindful employer and Mental Health First Aiders
- A culture that promotes a happy healthy workforce

If you have..
- Previous Senior Operational Management experience
- Previous experience working in prints manufacturing
- Experience in using Microsoft office packages, particularly Word and Excel
- Excellent verbal and written communication
- Commercial understanding in relation to customer need and the cost related impact of own actions and decisions
- An understanding of and exposure to the principles and tools of lean manufacturing (e.g. standardisation of processes, work flow, structured problem solving, 5S and continuous improvement processes etc)
- Ability to drive the company culture through personal best practice

and you are..
- A strong leader who champions not only standard operating procedures but other company policies and processes
- Able to think about the bigger picture and make decisions in line with shared company goals and objectives
- Leads by example to deliver excellence and SLA, whilst keeping the company values at the forefront of your mind
- Able to communicate and engage at all levels both internally and externally
- Able to deliver a hands-on approach to the role with an engaging nature
- Health, Safety and Environmentally focused with an understanding of legislation and best practice as well as consequences
- Analytical in your approach in understanding data

Read on
- and long-term goals. The post holder will work closely with the People Business Partner to uphold company culture and drive engagement with all HR policies, processes and engagement events.

Key responsibilities & tasks
- Lead the teams collaboratively, working towards a shared goal, having open and honest conversations.
- Have responsibility for the P&L budget within operations and liaise with the finance department on allocation.
- To monitor and support delivery on KPIs across the departments.
- Focused on optimisation and not just throughput.
- Measure, assess and deliver decision based on data and analyses.
- Have customer focus at the heart of everything they do.
- Drive improvement programmes to cut direct, indirect costs including waste.
- Lead the business to a positive behavioural mindset in line with Harrier’s Core Values
- Responsibility for manufacturing operation and be accountable for its performance.
- Ensuring the business operates a progressive supply chain with strong supplier relationships.
- Drive the company’s approach to developing best in class delivery to their customers.
- Create, agree, and implement strategy for the UK in conjunction with our EU and global sites.
- Build a structure to facilitate growth & succession.
- Attend and report on daily production meetings and update on any issues which could cause a business incident impacting customer delivery and quality.
- Effectively manage a team of leaders to optimise output and ensure specification and quality standards are achieved.
- Work with HR to support implementation of people strategy process such as PDPs and PIPs, where necessary
- Support HR in the Chairing of Employee Relations related hearings, when necessary
- Ensure that all work is carried out in accordance with the company's Health & Safety Policies
- Work collaboratively to ensure success across production and all support functions.
- Responsible for identifying training and development requirements within the department.
- Conduct appraisals and return to work interviews.
- Champion engagement events and lead by example in upholding the Harrier culture
- Work with the Health, Safety and Environmental team to uphold H&S policies and procedures and remaining aware of the legal consequences involved in failing these responsibilities