Nhs Gp Practice Patient Navigator
3 days ago
NHS GP Practice Patient Navigator (Receptionist)_
St Paul’s Surgery is a NHS GP Practice in Winchester serving 24,500 patients. We have a glowing CQC, Patient and Staff reputation.
Due to expansion we are looking for a capable, enthusiastic and committed Patient Navigator (Receptionist) with excellent communication/ interpersonal skills.
The role will include answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions and other administrative tasks requested by the GP’s/ Managers.
Experience of working in the NHS would be an advantage but is not essential.
- **JOB DESCRIPTION**_
JOB TITLE: Patient Navigator (Receptionist)
MAIN PURPOSE OF POST: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained.
RESPONSIBLE TO: Reception Manager
ACCOUNTABLE TO: Practice Manager
MAJOR DUTIES AND RESPONSIBILITIES OF THE POST
1. **Reception duties**
(i) Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
(ii) Ensure that patients without appointments but who need ‘urgent consultation’ are seen in a logical and non-disruptive manner.
(iii) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
(iv) Advise patients of relevant charges for private services, accept payment and issue receipts for same.
(v) Respond to all queries and requests for assistance from patients and other visitors.
(vi) Enter requests for home visits on computer, including all relevant information and where necessary refer to the Duty Doctor.
(vii) To navigate the patient to the correct service, appointment, clinician at the right time, first time.
2. **Management of medical records**
(i) Scan/File correspondence, reports, results etc, as directed, ensuring that they are scanned/filed in the correct record and in adherence to practice protocol.
(ii) Ensure records are kept neat and tidy and in good repair with all necessary information recorded.
(iii) To maintain update and monitor computerised data base.
(iiii) Database coding
3. **Preparation of consulting rooms**
(i) Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required.
(ii) Ensure that the consulting rooms are checked at the end of the each consulting session and left tidy and secure.
4. **Operation of telephone system**
(i) Receive and make calls as required. Divert calls and take messages as appropriate..
5. **Monitoring of waiting room**
(i) Monitor waiting room to ensure that it is kept in a reasonably neat and tidy manner.
6. **Repeat Prescriptions**
(i) With the exception of controlled drugs receive and prepare a prescription form ready for a doctor’s signature.
(ii) Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.
**SPECIFIC REQUIREMENTS**
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients’ enquirers and request.
- Keyboard skills essential, computer literacy preferred.
- Proven accuracy in transcribing information from request to issue of prescription.
- Ability to work without direct supervision and determine own workload priorities.
- To be a supportive, friendly team player
**Job Types**: Part-time, Full-time, Permanent
**Salary**: Up to £12.42 per hour
Expected hours: 24 - 37.5 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Application deadline: 29/02/2024
-
Nhs Gp Practice Governance Assistant
4 weeks ago
Winchester, United Kingdom St Pauls Surgery Full timeSt Paul’s Surgery is looking to recruit (due to retirement) a capable, enthusiastic and committed Governance Lead. We are a very large city centre GP surgery managing a patient list of over 23,000. We offer a great working environment within our purpose built surgery and staff retention is strong. We have won many awards and have been voted within the top...
-
Care Navigator
1 month ago
Winchester, United Kingdom Southern Health NHS Foundation Trust Full timeJob summary Winchester Rural South PCN and Southern Health NHS Foundation Trust are expanding their Mental Health Primary Care team and are excited to be recruiting a care navigator to join the team. The role will involve working with our mental health team to support and signpost patients, delivering interventions that will assist with their...
-
Care Navigator
4 weeks ago
Winchester, United Kingdom Southern Health NHS Foundation Trust Full timeJob summary Winchester Rural South PCN and Southern Health NHS Foundation Trust are expanding their Mental Health Primary Care team and are excited to be recruiting a care navigator to join the team. The role will involve working with our mental health team to support and signpost patients, delivering interventions that will assist with their...
-
Gp Administrator
3 weeks ago
Winchester, United Kingdom Twyford Surgery Full time**Job title** GP Administrator **Line manager** Practice Manager **Accountable to** Practice Manager **Hours per week** 28.5-37.5 **Salary** Up to £23,000 pro rata, depending on experience **Job summary** The GP Administrator will work closely with GPs and other primary care professionals, performing administrative tasks on their behalf. This...
-
Gp Administrator
2 weeks ago
Winchester, Hampshire, United Kingdom Twyford Surgery Full timeJob titleGP AdministratorLine managerPractice ManagerAccountable toPractice ManagerHours per weekSalaryUp to £23,000 pro rata, depending on experienceJob summaryThe GP Administrator will work closely with GPs and other primary care professionals, performing administrative tasks on their behalf.This role will be part of the Twyford Surgery team and will work...
-
Pcn General Practice Assistant
2 weeks ago
Winchester, United Kingdom Winchester City Primary Care Network Full timeThis is an excellent opportunity to join a successful and progressive PCN with this role being based in Winchester. A General Practice Assistant will support the smooth running of clinics by performing clinical tasks similar to that of a HCA (Healthcare Assistant) and more routine administration on behalf of clinicians freeing up their time to focus on the...
-
Pcn General Practice Assistant
4 weeks ago
Winchester, United Kingdom Winchester City Primary Care Network Full timeThis is an excellent opportunity to join a successful and progressive PCN with this role being based at St Pauls Surgery in Winchester. A General Practice Assistant will support the smooth running of clinics by performing clinical tasks and more routine administration on behalf of clinicians freeing up their time to focus on the patient. Hours - 24 hrs per...
-
Pcn General Practice Assistant
4 weeks ago
Winchester, United Kingdom Winchester City Primary Care Network Full timeThis is an excellent opportunity to join a successful and progressive PCN with this role being based at St Pauls Surgery in Winchester. A General Practice Assistant will support the smooth running of clinics by performing clinical tasks and more routine administration on behalf of clinicians freeing up their time to focus on the patient. Hours - 24 hrs per...
-
Gp Administrator
3 weeks ago
Winchester, United Kingdom Winchester Rural South Primary Care Network Full timeArranging appointments, referrals, tests and follow up appointments of patients. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms and others. helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or...
-
General Practice Tutor
2 months ago
Winchester, United Kingdom Health Education England Full timeThis role, working through the Surrey Training Hub, supports the recruitment, retention and workforce transformation strategies for the qualified GP workforce as well as supporting the development of other roles in primary care. In delivering the role, the GP Tutor will work closely with other multi-professional workforce leads embedded in the Locality...
-
Patient Engagement Lead
2 weeks ago
Winchester, Hampshire, United Kingdom Practice Plus Group Full timeAbout The Role:Have you thought about working within prison healthcare?Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work - if you're looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is itAs the Patient...
-
Patient Engagement Lead
4 weeks ago
Winchester, United Kingdom Practice Plus Group Full time**About The Role**: **Have you thought about working within prison healthcare?** Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work - if you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is it! As the...
-
Pcn General Practice Assistant
2 weeks ago
Winchester, Hampshire, United Kingdom Winchester City Primary Care Network Full timeThis is an excellent opportunity to join a successful and progressive PCN with this role being based at St Pauls Surgery in Winchester.A General Practice Assistant will support the smooth running of clinics by performing clinical tasks and more routine administration on behalf of clinicians freeing up their time to focus on the patient.Hours 24 hrs per week...
-
Call Handler
3 weeks ago
Winchester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeWe’re looking for Bank Call Handlers to join our dynamic and patient focused team. **Do you have**: - Exceptional customer service or patient facing experience, high levels of compassion and empathy and an excellent ability for following processes? - A professional attitude, with a calm and articulate telephone manner? - Excellent keyboard skills...
-
Call Handler
3 weeks ago
Winchester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full timeWe’re looking for call handlers to join our dynamic and patient focused team. **Do you have**: - Exceptional customer service or patient facing experience, high levels of compassion and empathy and an excellent ability for following processes? - A professional attitude, with a calm and articulate telephone manner? - Excellent keyboard skills alongside...
-
Patient Services Administrator
3 weeks ago
Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full timeTo provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements. Booking patient appointments in compliance with...
-
Patient Services Administrator
2 weeks ago
Winchester, Hampshire, United Kingdom Hampshire Hospitals NHS Foundation Trust Full timeTo provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.Booking patient appointments in compliance with the...
-
Patient Safety Facilitator
2 months ago
Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full timeThe Patient Safety and Governance Team of Hampshire Hospitals NHS FT (HHFT) is looking for an enthusiastic individual to join our team in the role of Patient Safety Facilitator. You will champion and promote incident reporting across the Trust.
-
Patient Services Administrator
6 days ago
Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full timeTo provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements. Booking patient appointments in compliance with...
-
Nhs 111 Health Advisor
3 weeks ago
Winchester, United Kingdom Connaught Resourcing Full time111 Health Advisors are mediators, influencers, pacifiers, and life savers - no two calls are the same. As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out...