Gp Administrator

5 months ago

Winchester, United Kingdom Twyford Surgery Full time

**Job title**

GP Administrator

**Line manager**

Practice Manager

**Accountable to**

Practice Manager

**Hours per week**

28.5-37.5

**Salary**

Up to £23,000 pro rata, depending on experience

**Job summary**

The GP Administrator will work closely with GPs and other primary care professionals, performing administrative tasks on their behalf.

This role will be part of the Twyford Surgery team and will work alongside a multi-disciplinary team of colleagues to ensure that patients receive the appropriate support they need. Working closely with the Practice Manager, they will support the effective workload management of GPs and other clinical colleagues.

**Main responsibilities**
- Arranging appointments, referrals, tests and follow up appointments of patients.
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms and others.
- helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
- Sorting all clinical post and prioritising for the GP in terms of actions, signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes. Supporting with QOF reviews.
- Deliver reception services as needed by the practice, working as a receptionist for a proportion of worked hours and being knowledgeable about services delivered in the local health care system.
- Assist administrative colleagues with various tasks as required, including patient registrations/deductions, online consultations and NHS app access for patients.
- To offer appropriate support and guidance to patients and their families/carers
- To ensure all electronic records are updated and complete within the agreed time-scales.
- To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
- To work with other team members to cover leave and sickness as required.
- To undertake general office duties to support the role
- To carry out any other reasonable duties as requested by the Practice Manager to ensure quality of service

All staff at Twyford Surgery have a duty for:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_,
- _Environmental Protection Act 1990_,
- _Environment Act 1995_,
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Twyford Surgery continually strives to improve work processe

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