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Customer Service Representative

4 weeks ago

Teesside, United Kingdom AXA Full time

**Description**:
We're looking for positive, energetic, and professional Customer Service Representatives to join our constantly growing team in Teesside on a full time, permanent basis. You'll spend your time on the phone, talking to our customers and asking insightful questions to identify their needs. Our customers will be calling you when they need advice and support, so helping people and giving them the best experience possible, will matter to you.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

**Working Hours & Shift Pattern**: Full time, 37.5 hours per week. 8-hour shifts between the hours of 8am to 8pm Monday to Friday. Some weekend work also required.

**Induction & Training**:
Induction Date: 3rd July 2023

You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. When you join us you will join an academy that will give you eight weeks dedicated training to ensure you are fully supported in your new role.

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

**What you'll be doing**:

- Developing and maintaining product knowledge across all AXA Direct offerings as per business requirements.
- Managing and responding to customer communications.
- Liaising with other business areas to ensure that the customer query is dealt with in an efficient manner.
- Undertaking phone work during extreme peak or crisis times.
- Using best practice to deliver superior customer outcomes.

**Qualifications**:
**What we’re looking for**:

- Customer service experience
- Excellent telephone skills, easily able to build rapport and focus on the customer
- Excellent communication and listening skills with high attention to detail and quality
- Self-motivated and able to work without close supervision
- Highly motivated able to use your own initiative
- Ability to prioritise and manage time efficiently
- A strong team player

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £21,450
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

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