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Customer Service Representative

3 months ago

Teesside, United Kingdom Axa Full time

Description:


We're looking for positive, energetic, and professional Customer Service Representatives to join our ever-growing Home Team in Teesside on a full time, permanent basis.

You'll spend your time on the phone, talking to our customers and asking insightful questions to identify their needs.

Our customers will be calling you when they need advice and support, so helping people and giving them the best experience possible, will matter to you.


At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and our Teesside office.

You'll work two days in the office each week with the rest home working.

What you'll be doing:

  • Developing and maintaining product knowledge across all AXA Retail offerings as per business requirements.
  • Managing and responding to customer communications
  • Liaising with other business areas to ensure that the customer query is dealt with in an efficient manner.
  • Undertaking phone work during extreme peak or crisis times.
  • Using best practice to deliver superior customer outcomes.

Working Hours & Shift Pattern:
Full time, 37.5 hours per week. 8-hour shifts between the hours of 8am to 8pm Monday to Friday. 1 in 4 Saturdays will also be required.

Induction & Training:
Induction Date: Tuesday 11th April 2023


You'll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Teesside Offices.

We'll give you all the training and support you need to become a confident and skilled Advisor, including continual development of your technical knowledge and interpersonal skills.


Career Progression:
If you're looking to build a career in a global organisation with endless progression opportunities, this role could be the perfect fit for you

What Our People Say:
If you wonder what it might be like working for us, read Louise's testimony below:
Louise - "I started off at AXA nearly five years ago as a Customer Service Agent straight from college.

On top of talking to our customers everyday about their car insurance, I did an apprenticeship paid for by AXA and then subsequently gained my Cert CII and Insurance Practitioner Apprenticeship which gave me a wealth of knowledge of the industry and business.

Since finishing my apprenticeship I have been given amazing opportunities to work in other areas of the business such as the document admin team, assisted in new inductions alongside the training team, became a team assistant and now I'm now working on a multimillion-pound transformation project which has really allowed me to develop and push myself.

I have received endless support from my line manager, colleagues, team members and other managers from the business to support my development and excel within my job.

"

Qualifications:

  • Customer service experience
  • Excellent telephone skills, easily able to build rapport and focus on the customer
  • Excellent communication and listening skills with high attention to detail and quality
  • Selfmotivated and able to work without close supervision
  • Highly motivated able to use your own initiative
  • Ability to prioritise and manage time efficiently
  • A strong team player


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


What we offer:


One of the best things about joining AXA is our rewards package, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of £21,450
  • On target Annual Bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • Holiday starting from 25 days annual leave
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • Continued professional development
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid

About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility