![Darlington Building Society](https://media.trabajo.org/img/noimg.jpg)
Flexible Customer Service Consultant
3 weeks ago
About the role:
Do you pride yourself in providing a first-class customer experience? Are you brilliant with people? And do you like to be part of a large team across multiple locations?
Then this role is for you
We have the opportunity for you to join something special. We are looking for an individual to join our Flexible Customer Service Consultant Team, and become one of the faces of Darlington Building Society.
So what is a Flexible Customer Service Consultant?
Well just like our Customer Service Consultants, you will be engaging in with people to find out your customer's needs, providing information to our new and existing customers about the full range of financial products and services that we offer. By getting to know our customers through meaningful conversations, you will assist them in reaching their goals by identifying the best products to suit their needs, while providing a clear, helpful service.
But you will support 4 of our branches, meaning you will work right across the Darlington or Stockton area. Assisting not only our customers but our branch staff with the daily running of our Branches.
You will form great working relationships with the different teams providing support where needed and being “flexible” with your approach to ensure our customers are really looked after. Becoming an important part of our Branch network based in a home branch, travelling to other branches regularly to fill important gaps
In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within the Darlington Building Society
We are looking for people who:
- If you are really passionate about delivering exceptional customer service
- Enjoy meeting new people and engaging in meaningful conversations
- You are a great listener & have good attention to detail
- Work well within a team and have a ‘one-team’ mindset
- Have excellent communication skills both written and verbal
- Able/willing to travel to different locations on a regular basis
Why Work For Us?
We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well-being. Darlington Building Society has a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.
What we can offer you:
- Mileage paid from home branch
- Annual Bonus Scheme
- Performance Linked pay progression
- 8% Employee Contribution Pension Scheme
- 4 x Annual Salary Life Cover
- Minimum of 2 days for volunteering
- Employee benefits platform
- Health Care Cash Plan
- Access to trained mental Health First Aiders & 121 private counselling support
- Cycle2work scheme
- Gym Discount
- Enhanced Family Friendly Leave Entitlements
PLUS MANY MORE
To find out more information please look at our Careers page
About our Society
Darlington Building Society is an award-winning organisation. Our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.
Location: Darlington or Teeside Area
**Salary**: £19,310
**Job Type**: Permanent, Full Time
For further information on the roles we are hiring for please click on the link below or please get in touch with our talent team
If you wish to see our privacy notice please see below
Privacy - Darlington Building Society
**Job Types**: Full-time, Permanent
**Salary**: £21,241.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: On the road
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