Customer Contact Assistant

3 weeks ago

Boston, United Kingdom PSPS Full time

**JOB TITLE**:Customer Contact Assistant

**LOCATION**: Horncastle and Boston

**SALARY**:£23,150 per annum

**Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services**

PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices in Horncastle.

**Do you want to work in a fast-paced professional environment, where no two days are the same?**

We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service. Our recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.

**What you’ll need, to do the role**
- Working in a busy Contact Centre environment, you will be able to communicate effectively by telephone, in writing and face-to-face.
- You will hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
- Be flexible and adaptable to service requirements and change.
- High accuracy when following processes.
- Work constructively with others and use own initiative.
- You will have a Grade C (4) or above in English and be competent in using Microsoft Office packages.
- Be confident to actively promote all self
- serve and digital contact channels and assist with a variety of admin tasks.
- Have had previous experience in working in a customer focused environment.
- Be able to travel independently, as visits to other sites will be required for training and collaboration.

**We offer great benefits including**:

- Local Government Pension Scheme, 23.1% employer contribution
- 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
- Get your birthday off*
- Agile working policy
- Minimum of 2 days working in the office per week
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
- We support your career development

*A qualifying period will need to be completed to obtain these benefits

**ABOUT US**:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.

**Please contact our Team Leaders for more information**: Louise Crew 07909002783 or Emma Hipwell (07776669709).
- PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer._
- PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation._

**Job Types**: Permanent, Fixed term contract
Contract length: 24 months

**Salary**: £23,150.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Store discount
- Transport links
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 11/04/2024

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