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Customer Support Representative
4 months ago
**GRIMME (UK) Ltd**
“Harvesting Success Together”
- “Our passion is to produce and maintain products to serve to feed the world”._
GRIMME (UK) Ltd is dedicated to supporting its customer requirements through its network in the UK offering innovative equipment and market-leading service and parts back-up. GRIMME (UK) Ltd believes in the personal development of its staff and every aftersales person involved with the brand. That’s why GRIMME (UK) Ltd offers an extensive training programme through the GRIMME (UK) Ltd Academy in a purpose-built training facility at Swineshead.
**The Role -Customer Support Representative, based at the Swineshead Depot.**
In return GRIMME (UK) Ltd offers an excellent remuneration package and the opportunities to progress within a dynamic organisation.
**Initial Responsibilities**
As a Customer Support Representative for GRIMME (UK) Ltd, your initial responsibilities will be:
- To cultivate long-lasting relationships, develop trust, and be a true consultant to our customers based upon their individual needs.
- Represent and promote products and/or services to existing and new customers throughout the responsible area.
- Seek to engage with customers, building rapport and understanding their needs and offer effective solutions accordingly.
- Provide robust customer service with a positive attitude to ensure the highest customer satisfaction is upheld.
- Co-ordinate and deliver aftersales solutions, that may include assisting with on-site machine setup, inspection, in field optimisation and the training of machine operators.
- Responsibility for the follow up of machinery and services throughout their life cycle.
- Actively work with customers to promote the growth of GRIMME’s After-sales business with a focus on customer business requirements.
- Work as a team player, willing to help in any area of the business as required.
- Integrate across all departments to ensure our customer’s experience is maximised.
- Grow the use and benefits of mygrimme and GRIMME telematics / isystems to ensure customers can maximise their machine’s cost effectiveness.
- Promotion of the brand, always ensuring a high level of customer service and satisfaction.
- Any other duties as and when required by Management that are reasonable and within the capabilities of the person and aimed at achieving the company’s objectives and goals.
**Requirements**:
- Multi-tasking effectively is a must, as well as staying organized and able to operate efficiently during busier periods and with heavy workloads.
- Comfortable using Word and Excel.
- Excellent oral and written communication skills.
- Farm management / operations, agronomy, or Agricultural engineering experience, with experience in the potato industry a benefit.
- Additional hours may be required to maximize customer service and achieve/surpass annual objectives.
- Full clean UK driving licence, with the ability to pull a trailer and assist with agricultural machinery movements.
- Demonstratable effective communication skills, with experience of developing tailored business solutions being beneficial.
- A basic understanding of machine operating principles, and pressures faced within the agricultural industry.
**Benefits**
- Family owned and family run business.
- Bonus scheme based on company performance and individual performance.
- 24 days annual holiday + Bank Holidays.
- Extra day holiday for your birthday.
- Competitive Pension contribution scheme.
- Westfield Health scheme (which includes an Employee Assistance programme)
- Death in service 4 x salary.
- Company mobile and laptop.
- Company vehicle for business & private mileage.
- Access to onsite Mental Health First Aider.
- Cycle to work scheme.
- Company sick pay.
- Company and Team events.
**Salary**: £35,000 - £40,000 (Dependent on experience)
Monday - Friday, 40 hours per week plus occasional seasonal overtime
**Salary**: £35,000.00-£40,000.00 per year
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 08/03/2024
Reference ID: CSR
