Customer Service Representative

3 months ago


Inverurie, United Kingdom Engage Talent Partners Full time

Engage Talent Partners are working exclusively with our client based in Aberdeen to recruit for a Customer Service Representative.

Our client is a key player in the insurance industry, who are going through immense growth and looking to expand their multi-skilled team. The company are committed to providing a supportive culture and ongoing development opportunities therefore an exciting time to join.

This role provides an excellent training programme to complete examinations that will allow for you to progress within the company. There is huge potential to advance into a more senior role after all training has been completed.

Main duties:

- Supporting Agents & Account Executives to manage and develop multiple commercial client relationships, both face-to-face and on the telephone.
- Handling customer queries efficiently and using effective questioning to gain a clear understanding of the customer to allow us to find the best solutions first time.
- Supporting commercial customers with both mid-term adjustments and the annual renewal of their policies to maintain a high level of retention.
- Conducting claims enquiries for all policies sensitively ensuring they are dealt with promptly and passed on to the appropriate team member or claims team.
- Following up potential sales opportunities with existing commercial customers identified by any of the team, with the aim of upselling the products.
- Initiating new cover for current customers across our product range
- Introducing current clients to the wider range of products, including quoting and selling additional covers and promoting our financial services and risk management offerings.
- Support our new business team onboard new commercial clients making sure this is a smooth and joined up process.
- Meeting the required compliance standards and being able to process paperwork with keen attention to detail.

Successful applicants can enjoy a competitive salary package and the opportunity to join a growing company who provide excellent progression opportunities and support to build a rewarding career.

If you are eager for a new challenge, please submit your CV for immediate review.

**Benefits**:

- Company pension
- Employee mentoring programme
- Free parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: 7988



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