Trainee Customer Service Representative
3 months ago
Engage Talent Partners are working exclusively with our client based in Aberdeenshire to recruit for a Trainee Customer Service Representative.
Our client is a key player in the insurance industry and are going through immense growth. They are committed to providing a supportive culture and ongoing development opportunities therefore an exciting time to join and begin your career path.
This is an entry level role where you will enter an intense training programme and complete examinations to progress your role. There is huge potential to progress up into a more senior role after all training has been completed.
Main duties:
- Manage and develop multiple client relationships, both face-to-face and on the telephone.
- Handling customer queries efficiently.
- Conducting claims enquiries for all policies.
- Initiating new cover for current customers and cross-selling range of products.
- Support the new business team onboard new commercial clients making sure this is a smooth and joined up process.
- Work alongside the in-house trainer to complete recognised licences.
- Dealing with inbound customer enquiries.
- Utilising the bespoke system to input data, meeting required compliance standards.
- Review and amend policies.
- Process renewals and manage correspondence.
Applicants are to be enthusiastic and have a proactive attitude as well as being great with people. You will have excellent IT skills and ideally have come from a customer orientated background and thrive on building relationships.
Successful applicants can enjoy a competitive salary package and the opportunity to join a growing company who provide excellent progression opportunities and support to build a rewarding career.
If you are eager for a new challenge, please submit your CV for immediate review.
**Benefits**:
- Company events
- Company pension
- Employee mentoring programme
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
Reference ID: 7992
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