Facilities Assistant

3 weeks ago


Birmingham, United Kingdom Birmingham City University Full time

To be successful in this role you will have some experience working in a similar customer-focused environment and be able to undertake a wide range of tasks whilst working in a team to achieve deadlines and deal with challenges that may arise.

The Facilities Department at the university prides itself on providing excellent customer service and therefore effective communication with our customers is key to our success through our robust service delivery.

Knowledge of general buildings and repairs would be desirable for this position to support the undertaking of activities as the first response team to reactive jobs across the campus.

Key responsibilities of the position include activities which focus on:

- Provide general front-line soft facilities services generated through the Estates and Facilities Helpdesk allocated jobs and work schedule process. This will include general porterage, first-line repairs and fault reporting, room layouts, light replacements, and periodic high-level activities.
- Ensure that the layout of furniture in teaching spaces, exam rooms and events meets the customer requirements including checking equipment, maintenance, resolving and providing support and solutions to issues that may arise
- Deal with frontline repairs including toilet blockages, water leaks, lighting failures, heating and ventilation issues, and assist with building incidents or emergencies
- Carry out weekly fire bell tests, checks and record information
- Complete monthly building inspection sheets that reflect health, safety, and environmental checks
- Report any repairs and maintenance jobs via the Estates and Facilities Helpdesk portal, follow up on progression and provide feedback to the customers in a timely manner
- Assist with faculty and student events such as Open Days that take place periodically throughout the year that includes some weekends
- Work in partnership and liaise with other key operational staff within Estates and Facilities i.e., Security and Student Union to support customer expectations

With around 24,000 students from 80 countries, Birmingham City University is a large and diverse place to study. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate staff, and focus on practical skills and professional relevance is producing some of the country’s most employable graduates.

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are that We Creating Opportunity, We Think Differently and We Build Community.

**Job Types**: Permanent, Full-time

**Salary**: £19,614.00-£21,318.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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