Contact Centre Advisor

2 months ago


Gloucester, United Kingdom Thistle Insurance Services Full time

PIB Group is a really exciting organisation to be part of, since our launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees. With a key focus collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
Due an exciting period of on-going growth, we have a fantastic opportunity for an experienced and energetic Contact Centre Advisor to join our established team based in the Gloucester office. We are looking for an individual who has a passion for Customer Service and is friendly and engaging and looking to join an organisation where you can build and progress your career.
**The role **
- Contacting new and existing customers offering our products and services to aid retention and customer satisfaction
- Ensuring that you are maximising every opportunity you have to sell our great products to our customers
- Demonstrate a real passion for learning about our fantastic industry and customer base
- Follow the rules and regulations as set out by the Financial Conduct Authority
- A passion for customer service
- Ability to build a rapport with lots of different types of customers
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
- Computer Literate
**Further information **

As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
REF-205693



  • Gloucester, United Kingdom Fasthosts Full time

    Unleash your leadership prowess as we seek a remarkable individual to join us as the Head of Operations UK IONOS & Fasthosts. In this role, you'll be at the helm of our Contact Centre teams, spearheading a diverse range of channels to provide exceptional service. In return for your dedication, you'll enjoy a full-time position with flexible hours, allowing...


  • Gloucester, United Kingdom IONOS Full time

    Unleash your leadership prowess as we seek a remarkable individual to join us as the Head of Operations UK IONOS & Fasthosts. In this role, you'll be at the helm of our Contact Centre teams, spearheading a diverse range of channels to provide exceptional service. In return for your dedication, you'll enjoy a full-time position with flexible hours, allowing...

  • Call Handler

    3 months ago


    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in crisis when they need us the most? Can you provide a voice of reassurance and support to those in mental health crisis? If so, our First Point of Contact Centre is looking for people like you to make a real difference! As a...

  • Sales Advisor

    3 months ago


    Gloucester, United Kingdom ELEGANZE LTD (Klass ladies wear) Full time

    Sales Advisor 20 hrs per week over 4 days working every other weekend in a ladies clothes shop within the garden centre, with a small group of friendly staff. 2 week rota You will be serving customers and helping them with their enquiries, using the till, opening and closing the store, replenishing of stock and taking deliveries. also covering of...

  • Service Advisor

    3 weeks ago


    Gloucester, Gloucestershire, United Kingdom Bennett and Game Recruitment Ltd Full time

    Service Advisor required for our client, a well-established manufacturer and distributor of clean and waste water pumping systems, with their head office based in Gloucester.Due to ever expanding requirements with their service department, our client has an opportunity for an individual with experience of administration, coordination, and scheduling to join...

  • Employment Advisor

    1 month ago


    Gloucester, United Kingdom Standguide Full time

    Role: Employment Advisor Multiple Locations Salary: £26,000 per annum Contract type: Permanent Working hours: Full Time (37.5 hrs pw) Location: GL5 & GL7 (must have a car to travel between Centres) For over three decades, we have been dedicated to supporting individuals and employers across the UK. . click apply for full job details

  • Service Advisor

    2 months ago


    Gloucester, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Gloucester on a temporary basis Hourly rate between £18.00 and £20.00 per hour - 45 hours per week Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Employment Advisor

    4 weeks ago


    Gloucester, United Kingdom Standguide Full time

    Role: Employment Advisor Multiple Locations Learn more about the general tasks related to this opportunity below, as well as required skills. Salary: £26,000 per annum Contract type: Permanent Working hours: Full Time (37.5 hrs pw) Location: GL5 & GL7 (must have a car to travel between Centres) For over three decades, we have been dedicated to...

  • Service Advisor

    2 months ago


    Gloucester, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Gloucester on a temporary basisHourly rate between £18.00 and £20.00 per hour - 45 hours per weekPrevious experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent...

  • Service Advisor

    2 months ago


    Gloucester, United Kingdom Recruitment Boutique Remote Work Freelance Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Gloucester on a temporary basis Hourly rate between 18.00 and 20.00 per hour - 45 hours per week Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent...

  • Service Advisor

    3 months ago


    Gloucester, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Vehicle Service Advisor required in Gloucester.** - Starting salary up to £26,000 with an uncapped on-target-earnings of £32,000+ per annum. - Monday to Friday 8:00am-6:00pm with 1 in 2 Saturdays 8:30am-12:30pm. - Fantastic long-term career development prospects with one of the UK’s leading independent car dealer groups with multi-award winning sites...

  • Trainee Parts Advisor

    2 months ago


    Gloucester, United Kingdom Performance Resourcing Midlands Full time

    **Trainee Parts Advisor** Gloucester, Gloucestershire Salary £23,000.00 Depending on Experience. We are recruiting an **Trainee** **Parts Advisor** for a **Franchise Car Dealership** in the **Gloucester** area. **Join a friendly local team**, and you’ll soon discover that we’ll invest both in our business and in you. From a comprehensive training and...

  • Parts Advisor

    3 months ago


    Gloucester, United Kingdom FMG Repair Services Full time

    **Salary**:£24k - £27k per annum **Location**:Unit B, Quedgeley West Business Park, Hardwicke, Gloucester GL2 4PA This is an exciting opportunity for an experienced Parts Advisor to join the **UK’s leading Accident and Collision Repair specialists** in our increasingly busy site in Gloucester. As part of a team of specialists your responsibility as a...

  • Mortgage Advisor

    4 days ago


    Gloucester, United Kingdom THE OPENWORK PARTNERSHIP Full time

    If you have dreamed of the flexibility and earning potential that being a self-employed Mortgage Advisor can offer, but need help making the switch, we have the answer. With a salaried position for up to the first 12 months, whilst building a pipeline to help you move into self-employment with more security and stability. We are recruiting for an...

  • Service Advisor

    3 days ago


    Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time

    Service Advisor Role in a Reputable BusinessWe are seeking a dynamic and forward-thinking Service Advisor to join the Universal Business Team in a Service Advisor role. As the first point of contact for customers and engineers, this position requires excellent organization and efficiency to manage demanding clients, breakdowns, and emergencies across the...


  • Gloucester, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Gloucester. As the first point of contact you will be the face of our Bodyshop. Liaising with the customer, the Bodyshop and any third parties to make sure every customer has an...


  • Gloucester, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Vehicle Service Advisor required in Gloucester.**: - ** Up to £24-26,000 starting basic salary with a £6,000 annual bonus potential.**: - ** 8:00am-6:00pm Mon to Fri with 1 in 2 Sat 8:30am-12:30pm.**: - ** Full manufacturer authorised training and excellent company benefits.** A not-to-miss opportunity has become available for an experienced and...


  • Gloucester, United Kingdom Freedom Leisure Full time

    Do you want to make a difference within your local community, supporting people to improve their lives through leisure?If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!We are a not-for-profit leisure trust...


  • Gloucester, United Kingdom WEALDEN LEISURE LIMITED Full time

    Do you want to make a difference within your local community, supporting people to improve their lives through leisure?If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people's lives then Freedom Leisure is the place for you!We are a not-for-profit leisure trust with...


  • Gloucester, United Kingdom Gloucester City Homes Full time

    **Permanent, Full Time** Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a **Senior Customer Relationship Advisor **to support the Customer Experience Manager in...