Customer Service Advisor

7 months ago

Gloucester, United Kingdom FMG Repair Services Full time

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Gloucester.

As the first point of contact you will be the face of our Bodyshop. Liaising with the customer, the Bodyshop and any third parties to make sure every customer has an excellent experience.

Responsibilities include:

- Booking customer cars in for repair/attention
- Preparing job cards and files as necessary
- Maintaining an efficient and effective filing system for associated paperwork
- Providing vehicle progress reports
- Arranging and allocating courtesy cars
- Collecting payments,

You'll need to be flexible as no two days are the same. You'll also need a driving licence if you're going to be part of the team.

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- fantastic **bonus **scheme
- free **life assurance**:

- ** well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension **& **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts **and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We're so excited to have recently launched **Wagestream **for all our colleagues - a** Financial Wellbeing** app that gives you more control over your pay. Not only does it let you** choose when to get paid **it also lets you put money aside each month and in addition you can get **discounts **on your shopping, check what benefits you're eligible for and can even put you in touch with a** financial coach**

**We’re going places **
- We’re a key part of **one of the UK’s largest Automotive PLCs**, Redde Northgate - few other businesses can offer you the **volume**, **variety** and **long-term security** as us
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider Redde Northgate Group
- We’re growing - it’s **an exciting time** for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres

**Join the FMG RS family**

With the **best people** in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

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