Customer Service Advisor

6 months ago

Gloucester, United Kingdom ProCook Full time

**Description**:
Working within the Customer Service Team as a Customer Service Advisor your role will be to provide an outstanding level of Customer Service to all our customers, whether that be verbally over the telephone or in written communication

**Key Responsibilities**:

- Always be a positive brand representative for ProCook.
- Responsible for the completion of online orders following internal processes.
- Capture Customer feedback about products and report any manufacturing defects to the Team Leader following the fault reporting process.
- Liaise with couriers where necessary to ensure successful delivery of our goods.
- Respond to product-related questions from Customers.
- Protecting customer information, including sensitive financial information, in accordance with Company Policy.

**Skills, Knowledge and Expertise**:

- Provide an outstanding level of customer service.
- Demonstrate excellent written and verbal communication.
- IT literate, specifically Microsoft Outlook and awareness of full MS Office suite, with good numeracy skills.
- Able to always maintain a positive and enthusiastic attitude.
- Organised, with the ability to manage multiple concurrent tasks.
- Able to work as part of a team supporting colleagues and promoting excellent team spirit.
- Ability to prioritise workflow to meet deadlines.

Behaviours
- Adopt a helpful and flexible attitude.
- Demonstrate a positive attitude to change.
- Reliable, trustworthy and can use your own initiative without supervision but also correctly just when you need support.

Initially working Mon - Friday 9am - 5pm during the training period.

Once trained this role will be working on a shift pattern:
Week one: Weds, Thurs & Friday

Week two
- Mon, Tues, Sat & Sunday

Hours are 8am to 8pm Monday to Friday and 9am to 6pm Saturday and Sunday

**About ProCook**:
ProCook is the UK’s fastest growing quality cookware brand. We design beautiful, high spec cookware, kitchen knives, tableware and kitchen accessories, saving our customers up to 50% compared to other leading brands. We take great pride in going the extra mile to ensure our exclusive products are second to none.

We’re a multichannel retailer currently trading via 60 stores across the UK and a hugely successful eCommerce site. The company continues to grow and improve thanks to a dedicated, loyal and happy team of staff.

We are rightfully proud of our exceptional team who enable us to reach our goals - from creatives to developers, operational staff to front-line retail & call centre teams, we are committed to attracting and retaining the best talent.

By joining ProCook you’ll have a great opportunity to make a real contribution to this dynamic, forward-thinking business. It’s a lively, challenging organisation where everyone's input counts. We’ve created an environment that is conducive to collaboration, making ProCook a great place to work.

Our new, purpose-built Store Support Centre in the beautiful county of Gloucestershire boasts a free on-site gym, a fantastic subsidised restaurant, secure cycle storage and a social committee that organises regular events. We’re situated right next to the M5 between Bristol and Cheltenham, so Store Support Centre is easy to reach from a large catchment area.

ProCook is proud to be certified as a B Corp, joining a select but growing group of companies committed to using business as a force for good.

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