Call Handler
6 months ago
Are you someone who thrives in high-pressure environments?
Do you have a passion for being the first point of contact for those in crisis when they need us the most?
Can you provide a voice of reassurance and support to those in mental health crisis? If so, our First Point of Contact Centre is looking for people like you to make a real difference
As a Call Handler, you will be the first point on contact for people calling our Mental Health 111 and crisis service.
Working as one of our Call Handling team, there will be a wide range of calls and you’ll thrive amid the challenges this presents. You’ll require an outstanding amount of resilience and emotional strength as you will be supporting patients with their mental health at their time of need. Your support will make a difference to the lives of our callers.
In return you’ll get to work as part of a supportive team, offering a variety of working patterns over a 24/7 rota and making a difference to people’s lives every day.
The FPCC manages mental health routine, urgent and crisis referrals in to the trust, alongside managing the mental health crisis calls.
With just a single telephone number the FPCC delivers a much simplified and smoother experience for our service users and referrers to access mental health support through the Trust.
**We’re currently recruiting for a variety of shifts including**:
Day Shifts
- 7am to 8pm
9am - 10pm
7am - 3pm
2pm - 10pm
Night shifts
- 21:30hrs - 07:30hrs
Flexible working options can be considered.
Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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