Operations & Performance Officer

3 weeks ago

London, United Kingdom Transport for London Full time

**Operations & Performance Officer**
**041129**

**Organisation**
- Customers, Communication and Technology

**Job**
- Administration

**Position Type**
- Full Time

**Salary**: Circa £30,000 - £33,000 Dependant on Knowledge, Skills and Experience plus excellent benefits
**Location**: London or Coventry. Travel to other TfL sites required occasionally.

**Overview of project/role**

We are currently recruiting Operations and Performance officers to provide to the effective delivery of the Road User Charging (RUC) operations.

The Operations and Performance officers will manage all contracted services, internal delivery and partnerships. Driving excellence in performance and customer services across all operational delivery areas are the key purposes of the role. Whilst supporting the effective management of performance across all RUC schemes including Congestion Charging, Air Quality initiatives and Traffic Enforcement and focusing on protecting income, excellent customer service and strong operational performance.

**Key Accountabilities**
- Ensure strong performance across areas of the operation via the delivery of management regimes ensuring high performance from Suppliers in line with contractual agreements.
- Assisting in delivering effective management of services including supplier management, contracts, agreements, and service levels focusing on data led performance decisions that ensure income is protected and costs are managed.
- The post holder will be expected to contribute to the management of a range of services and suppliers including operational and technical delivery, the types of services including customer facing/business operations, enforcement operations and debt recovery, infrastructure and technical delivery including camera, data networks and system delivery and on street infrastructure.
- Manage the relationships with our customers, road users and stakeholders, to deliver better performance, addressing concerns and educating our customers owning the end-to-end stakeholder engagement.
- Ensure that all decisions consider any financial consequences and are within budget or increase income.
- Understand the Surface Safety vision of “Everyone home safe and healthy every day” and be aware of their contribution to the strategy including the “everyone must” activities identified.

**Skills, Knowledge & Experience**

**Skills**
- Effective decision maker with strong, demonstrable influencing, negotiation, and networking skills (Essential)
- The ability to drive performance from data and customer feedback (Essential).
- Ability to work effectively with IT based operational systems and technologies enabling delivery (Essential)
- Excellent oral and written communication skills including the ability to present complex information to external audiences (Essential).
- Management and organisational skills and experience, including decision making and creative thinking with an ability to challenge the status quo (Desirable).
- Ability to build and maintain a useful network of contacts and working (Essential).

**Knowledge**
- An understanding of Road User Charging legislation and relevant Traffic Enforcement legislation including relevant legislative legal frame works (Desirable);
- Knowledge of the operational management of high value, customer facing based contracts (Essential);
- Knowledge of using data to drive high performance and working with internal and external suppliers ensuring that they deliver high performance (Essential).
- A good understanding of the management of transactional customer contacts centres and customer service environments along with the enforcement and notice processing of schemes and the management of services through risk based quality performance regimes and reporting mechanisms (Essential).

**Experience**
- Experience and success in managing contracts delivering customer-focused operational services in a challenging multi-disciplinary environment (Essential);
- Experience in a similar or relevant position in a public sector or commercial environment (Essential);
- Experience within Government/Local Authority (Desirable)
- Experience of monitoring and management of service providers internal and external to deliver to high performance standards, interpreting performance data and devising strategies and solution to deliver results (Essential);
- Experience of working in fast paced operation managing issues through to resolution and responding to changing operational and customer demands whilst planning and setting goals and targets for the operation to deliver to (Desirable);
**Equality, diversity and inclusion**

**Application Process**

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

**Benefits**

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to

  • Senior Customer Success Coach, Enterprise

    3 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Coach

    4 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Operations & Performance Officer

    7 days ago

    London, United Kingdom Transport for London Full time

    **Operations & Performance Officer** **041130** **Organisation** - Customers, Communication and Technology **Job** - Administration **Position Type** - Full Time **Salary**: Circa £30,000 - £33,000 Dependant on Knowledge, Skills and Experience plus excellent benefits **Location**: London or Coventry. Travel to other TfL sites required...

  • Performance Officer

    4 weeks ago

    London, United Kingdom Akton Recruitment Ltd Full time

    **Performance Officer** **£26.58 per hour** Akton recruitment are working with a local authority to recruit an experienced Performance Officer in the department of Education, Health and Care on a minimum of a 3 month contract term. As a Performance Officer, your main role would be to undertake thecollection, collation and reporting of data and information...

  • Programme Officer x2

    1 week ago

    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...

  • Chief Operations and Performance Officer

    4 weeks ago

    London, United Kingdom Premier Christian Communications Ltd Full time

    At KICK, we are motivated to see a generation of young people who will reach their God given potential; where communities have been socially impacted; Our mission is to transform young people’s lives, with God's love, through sport and support. We do this through values-driven physical education, street dance, mentoring, chaplaincy in schools and...

  • Planning and Performance Officer

    4 weeks ago

    London, United Kingdom Department for International Trade Full time

    **Details**: **Reference number**: - 256403**Salary**: - £31,443 - £36,624- National: £31,443 - £33,097; London: £35,008 -£36,624**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DIT - DGET: Other - DGET UK Exports**Type of role**: - Governance - Project Delivery**Working pattern**: - Flexible working,...

  • Operations Analyst

    4 days ago

    London, United Kingdom Aquent Full time

    Job Title: Operations Analyst (Freelance)Make your application after reading the following skill and qualification requirements for this position.Client Location: Battersea Power Station,LondonStarting: AsapPay Rate: £240 per day(PAYE Inside IR35)Duration: 12 monthsOnsite : 3 days a weekThis role will provide analytical support for performance...

  • Operations Analyst

    4 days ago

    London, United Kingdom Aquent Full time

    Job DescriptionJob Title: Operations Analyst (Freelance)Client Location: Battersea Power Station,LondonStarting: AsapPay Rate: £240 per day(PAYE Inside IR35)Duration: 12 monthsOnsite : 3 days a weekThis role will provide analytical support for performance measurement, causal impact, estimation, predictive modeling, and metric definition to drive...

  • Operations Analyst

    5 days ago

    London, United Kingdom Aquent Full time

    Job Title: Operations Analyst (Freelance)Client Location: Battersea Power Station,LondonStarting: AsapPay Rate: £240 per day(PAYE Inside IR35)Duration: 12 monthsOnsite : 3 days a weekThis role will provide analytical support for performance measurement, causal impact, estimation, predictive modeling, and metric definition to drive operational...

  • VP of Marketing

    4 weeks ago

    London, United Kingdom TravelPerk Full time

    Role nbsp; We are looking for an experienced VP of Marketing who will bring a combination of ambitious and creative thinking as they join our Revenue Leadership Team Reporting directly to the Chief Revenue Officer the VP of Marketing will own all aspects of the Marketing function globally leading our brand strategy driving growth through strategic...

  • Office Manager

    7 days ago

    London, United Kingdom Nest Performance Full time

    Diary and email management for C-level directors Oversee all daily office functions ensuring the team have a satisfying work environment Managing office budgets and liaising with suppliers Finance, Legal and HR admin support Organizing company events Supporting the Sales team in building and evolving pitch decks using Google Slides Managing and...

  • Marketing Operations Manager

    4 weeks ago

    City of London, United Kingdom BMS Performance Ltd Full time

    The company and role of Marketing Operations Manager: With an exciting list of clients, this exciting established organisation have no plans of slowing down anytime soon! Plans for the remainder of the year and 2023 are grow, grow, grow. This is both internationally and by entering new exciting sectors. Thebusiness already has a client-list of global,...

  • Payments Operations Officer

    4 weeks ago

    London, United Kingdom Pay.UK Full time

    **Payments Operations Officer, Permanent, Hybrid** The Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services. The Payments Operations Officers will ensure that all...

  • Payments Operations Officer

    24 hours ago

    London, United Kingdom Pay.UK Full time

    **Payments Operations Officer, Permanent, Hybrid** The Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services. The Payments Operations Officers will ensure that all...

  • Payments Operations Officer

    4 weeks ago

    London, United Kingdom Pay.UK Full time

    **Payments Operations Officer - 12 month fixed term contract** **Part time role, 3 days a week** The Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services. The...

  • Operations Analyst

    5 days ago

    Battersea, Greater London, United Kingdom Aquent Full time

    Job Title: Operations Analyst (Freelance) Client Location: Battersea Power Station,London Starting: Asap Pay Rate: £240 per day(PAYE Inside IR35) Duration: 12 months Onsite : 3 days a week This role will provide analytical support for performance measurement, causal impact, estimation, predictive modeling, and metric definition to drive...

  • Finance Operations Manager

    6 days ago

    London, United Kingdom Cobb & Jones Recruitment Limited Full time

    **Finance Operations Manager | 65-78k | Remote Working** Our client, a high growth, global tech business, are currently looking to appoint an experienced Finance Operations Manager to join their UK finance function. The role will be offered on a remote basis but there is the opportunity to go into the office forthose who would prefer and their offices are...

  • Performance Lead Officer

    17 hours ago

    London, United Kingdom Mondrian Alpha Full time

    Job Description We are partnering with one of the industry-leading Global Macro hedge funds with double-digit AUM and stellar returns at the end of 2022 and 2023. The fund's strategies focus on the major macro asset classes including interest rates, FX, equities, credit, and commodities in developed and emerging markets. Off the back of strong performance,...

  • Performance and Procurement Support Officer

    6 days ago

    London, United Kingdom Adecco Full time

    Client Local Authority in Hounslow Job Title Procurement and Contract Officer-LBH Pay Rate 17.01 an hour PAYE Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration 6 Month Contract Location HYBRID WORKING- The role is mainly WFH Candidates will be required to work in Hounslow House Office 2 times a month. Description Role Details:...