Payments Operations Officer

2 weeks ago

London, United Kingdom Pay.UK Full time

**Payments Operations Officer - 12 month fixed term contract**

**Part time role, 3 days a week**

The Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services.

The Payments Operations Officers will ensure that all incidents are handled in accordance with well-established Pay.UK operations crisis/incident management processes.

**Principal Accountabilities**
- Supports the Payments Operations Managers and Senior Payments Operations Officers with Payments Operations and the 24/7/365 services, as well as the management of incidents.
- Involved in the daily operational duties as detailed in the relevant internal procedural documentation.
- Undertakes rotational duties covering the operational shift rota for both the daily duties and the 'out of hours' on call duties.
- Develops and maintains a detailed knowledge of the end-to-end payment processes (Bacs, FPS, ICS, Managed Services & Reference Data) and in-depth understanding of the clearing and settlement operations.
- Effective point of expertise for stakeholders, including customer, on all operational related matters. This includes answering queries, leading and supporting at times of incidents in respect of operations.
- Involvement in the day to day monitoring of Suppliers performance to ensure payment services are running as intended and customer, and end user, expectations are met. Close engagement with Procurement is required to ensure any supplier performance concerns are accurately captured and addressed.
- Involvement in the end to end monitoring of Customers' performance against agreed service levels, to ensure service level targets are achieved and end user expectations are met, ensuring effective documentation of performance data against agreed SLAs.
- Involvement in the management of Settlement and Cap Management, including the execution of contingency processes where required.
- Involvement in the management of applicable industry services (e.g. EISCD, BUS, etc.)
- Handles all operational incidents, with the supports of the Senior Payments Operations Officers and Payments Operations Managers, including out of hours incidents and issues (out of hours on a rota basis). Ensures post incident activities are actively undertaken.
- Supports in ensuring that crisis management and incident handling procedures are maintained and contingency arrangements in place to accommodate the needs of the Payments Operations team (e.g. fall-back site facilities).
- Supports all activities relating to erroneous payment processes are undertaken effectively and efficiently, identifying improvements where appropriate (e.g. CPR, Manual Recalls etc.)
- Where appropriate, actions customer driven maintenance (following review management) and ensures appropriate communication is shared with the wider community.
- When relevant, supports the provision of information requirements (e.g. BCOR, S204).
- Contributes to Customer performance reviews, by escalating to the Payments Operations Managers and / or Senior Payments Operations Officers of any performance related issues or concerns.
- Collates and analyses payments data, supplier performance and Participant performance data to produce reports where appropriate. Provides regular and ad-hoc analysis that provides business insight to Senior Management and Payments LT.
- Supports on-boarding / off-boarding business readiness and reference data activities for Bacs, FPS and ICS (& CHAPS ref data only) are led and/or supported by the Payments Operations Team.
- Maintain Customer facing and internal procedural documentation.
- Supports the regular customer committee meetings, through the content and timing of information and reports for supplier meetings and relevant committees.
- Ensures potential risks are identified and escalated to Payments Operations Managers and / or Senior Payments Operations Officers.
- At the request of the Payments Operations Manager and / or Senior Payments Operations Officers provide support / input to projects that are happening within, or impact, the Payments Directorate.
- At the request of the Payments Operations Manager and / or Senior Payments Operations Officers provide support to Pay.UK led initiatives and Championing opportunities.

**Skills & Experience**
- Proven expertise and experience in working in complex and aligned payments operations in a heavily regulated environment according to or exceeding the expectations of regulatory stakeholders.
- Experience working within the financial services / banking industry.
- Methodical and organised and providing excellent co-ordination and communication.
- Strong communication skills in all forms (written, verbal and listening), and negotiation skills. Establish trusting relationships to maintain open communication, with the ability to quickly understand stakeholder

  • Payment Operations Officer

    2 days ago

    London, United Kingdom Kennedy Pearce Consulting Full time

    **Job details**: - Posted 15 November 2023 - Salary £140 - £160 per day + On site - LocationCity of London - Job type Temporary - Discipline Banking Operations - ReferencePB1511_1700041032 - Contact NamePaul Butterfill **Job description**: **Payment Operations Officer** Our client, a Global financial services company who specialise in market leading...

  • Senior Payments Operations Officer

    2 days ago

    London, United Kingdom Pay.UK Full time

    **Senior Payments Operations Officer - Hybrid (office based 2 days a week)** **Summary** The Senior Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services. The Senior...

  • Strategic Partnership Development Manager, Payments

    1 week ago

    London, United Kingdom Women in Payments Full time

    Minimum qualifications: Experience managing negotiations with Financial Institutions/Fintechs/Payment Providers around enablement of payment services. Experience in providing recommendations and strategy within EMEA region for payment acceptance or e-commerce. Experience managing partnerships including performance management and executive level...

  • Senior Auditor

    3 days ago

    London, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Payments Operation Administrator

    1 week ago

    London, United Kingdom Senitor Recruitment Full time

    Payments Operations Administrator -Financial/Banking - Payments - Excel - Data - Analytics - London (Hybrid) Have you ever wanted to work for a market leader in global financial services with next generation multi-channel trading software, systems, and liquidity services? Offering cutting edge technologies that have been developed in-house by industry...

  • Business Compliance Manager

    2 weeks ago

    London, United Kingdom Women in Payments Full time

    About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're...

  • Compliance and Operations Associate

    1 day ago

    London, United Kingdom IFX Payments Full time

    **Role**: **Responsibilities**: **Request for Information (RFI) Management**: - Act as the primary point of contact for RFI inquiries - Review and analyse RFIs to determine the required information and documentation. - Collaborate with internal teams, such as Sales, Legal and Compliance, to gather the necessary information and provide accurate responses...

  • Chief Operating Officer

    7 days ago

    London, United Kingdom Shift F5 Limited Full time

    I'm currently recruiting for a Chief Operating Officer for a startup that is a new mobile ("no hardware") point of sale app and payment aggregator. Its technology allows users to pay for goods in-store without queuing: making shopping a prompt and effortlessprocess. They're looking for a Chief Operating Officer to join the team and have full responsibility...

  • Chief Operating Officer

    3 days ago

    London, United Kingdom Shift F5 Full time

    I’m currently recruiting for a Chief Operating Officer for a startup that is a new mobile (“no hardware”) point of sale app and payment aggregator. Its technology allows users to pay for goods in-store without queuing: making shopping a prompt and effortless process. They’re looking for a Chief Operating Officer to join the team and have full...

  • VPBanking Operations

    2 weeks ago

    London, United Kingdom Michael Page (UK) Full time

    Growing UK Bank- Payments , FX and Money Markets. London, seeking to hire a Back Office Operations Manager. VP Banking Operations -FX, Payments, Job Description The core aspects of the VP Banking Operations -FX, Payments,role is to lead and manage the day to day activities of the Back Office teams and all their responsibilities, in Settlements,...

  • Swift Payments Officer

    7 days ago

    London, United Kingdom Market Talent Ltd Full time

    **Job Purpose** To process the day to day functions relating to retail payment operations including inward & outward payments, agency clearing, liaising/supporting the various business units and assisting the team to complete all other daily tasks**.** **Key Responsibilities & Accountabilities** - Process the daily work relating to - Keying in SWIFT...

  • Interim Payments Officer

    Found in: Whatjobs ES C2 - 7 days ago

    London, United Kingdom Goodman Masson Full time

    Are you detail-oriented with a passion for finance? Are you available immediately or on a short notice period? My client is seeking a dedicated Payments Officer to join their Finance team on an initial 6-month temporary basis.My client is a leading charity based in central London seeking an interim Payments Officer to bolster their team on an initial 6-month...

  • Interim Payments Officer

    2 weeks ago

    London, United Kingdom Goodman Masson Full time

    . Are you detail-oriented with a passion for finance? Are you available immediately or on a short notice period? My client is seeking a dedicated Payments Officer to join their Finance team on an initial 6-month temporary basis. My client is a leading charity based in central London seeking an interim Payments Officer to bolster their team on an initial...

  • Payment Operations Senior Manager

    2 weeks ago

    London, United Kingdom Griffin Full time

    What will you be doing here? You will be reporting to the Head of Banking Ops and collaborating closely with product, compliance, and the wider Griffin teams to ensure our customers receive outstanding outcomes. We are fervent believers in eradicating unnecessary manual effort. You will be encouraged to automate any process where human intervention does not...

  • Payment Operations Senior Manager

    3 weeks ago

    London, United Kingdom Griffin Full time

    What will you be doing here? You will be reporting to the Head of Banking Ops and collaborating closely with product, compliance, and the wider Griffin teams to ensure our customers receive outstanding outcomes. We are fervent believers in eradicating unnecessary manual effort. You will be encouraged to automate any process where human intervention does...

  • Senior Direct Payments Support Officer

    4 days ago

    London, United Kingdom Akton Recruitment Full time

    **Senior Direct Payments Support Officer** **Tower Hamlets** **£35/hr** **Start date: ASAP** AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Direct Payments Support Officer in the Tower Hamlets area. DBS Enhanced check required. **Job Purpose**: - Implementation projects and priorities that are relevant to...

  • Senior Direct Payments Officer

    1 day ago

    London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit an **Senior Direct Payment Officer** **Rate - £27.45 per hour - Negotiable dependent upon experience - Please send me your CV with rate you are seeking?** **Length - 6+month ongoing contract** **Your Role** - Implementation projects and priorities that are relevant to direct payments and provide a lead role for...

  • Operations Specialist

    1 week ago

    London, United Kingdom Bridge of Hope Full time

    Venn Group is currently recruiting for two Operations Specialists with expertise in commercial payments, retail products, and investigations. These rolling contract positions offer the opportunity to work at an reputable financial services firm located in London. Significant knowledge of Commercial payments (CHAPS, BACS, SWIFT, SEPA DD and SEPA CT, Target...

  • Banking Operations Officer

    6 days ago

    City of London, United Kingdom MARKET TALENT Full time

    Prestigious banking brand is seeking individual to support branch operations in performing day to day banking tasks, as well as provide support to the branch manager & relationship managers in fulfilling their needs & requirements. - Customer service with clients - Provide support and troubleshooting for any operational queries to anyone who requires. -...

  • Junior Associate

    7 days ago

    London, United Kingdom Antony James Recruitment Ltd Full time

    **Junior Associate - Payment Operations** Our Central London client in the Financial Services sector is seeking a Junior Associate to assist their payment operations team, to join as soon as possible on permanent basis with a salary of £22,000 on offer. This role comes with a great perks packageincluding private healthcare, generous holiday. **What does...